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Tracking Event Descriptions

Below is an explanation of some common tracking events that occur from the time the label is created until the shipment is delivered.

If your shipment is expected to be in transit for more than a day between tracking scans, we will display the day and date of the Next Expected Tracking Event in the Shipment Progress area. This message does not mean that your shipment is behind schedule or stopped moving; it simply means that the tracking label might not be scanned for a while. We display the Next Expected Tracking Event so you can rest assured that your shipment is still moving even though no new tracking scans may appear for a while.

Arrival Scan

This scan is an electronic record indicating the shipment has been received at a UPS facility. Shipments may travel through several UPS facilities throughout their journey. The shipment is moving; however, there may be several days between scans if the shipment is going cross-country or moving between countries.

Clearance Completed

This scan is an electronic record indicating the shipment has cleared customs.

Clearance in Progress

This scan is an electronic record indicating the shipment is being processed for customs clearance.

Delivered

The shipment has reached its destination, and the date and time of delivery have been recorded. In the U.S. and Canada, residential deliveries that do not require a signature may be left in a safe place, out of sight and out of weather. This could include the front porch, side door, back porch, or garage area. If you have instructed the driver to leave the shipment with a neighbour or leasing office, the driver will leave a UPS InfoNotice® at the delivery address.

Departure Scan

The shipment has departed a UPS facility and is on its way to the next UPS facility. The shipment is moving; however, there may be several days between scans if the shipment is going cross-country or moving between countries.

Destination Scan

The shipment has arrived at the local UPS facility responsible for final delivery.

Dropped off at a UPS Access Point™ Location

This scan is an electronic record indicating the shipment is now in the possession of a UPS Access Point location. Once the shipment is moving within our network, we will provide a scheduled delivery date.

Dropped off at The UPS Store®

This scan is an electronic record indicating the shipment is now in the possession of The UPS Store. Once the shipment is moving within our network, we will provide a scheduled delivery date.

Exception: Action Required

The shipment is currently within the UPS network; however, more information regarding the delivery address is needed. The sender must provide the correct shipping address information to UPS.

Exception

Your shipment is currently within the UPS network; however, an unforeseen event has occurred which could result in a change to the scheduled delivery date. If a change in delivery date occurs, the tracking status will be updated to reflect the new delivery date.

Export Scan

This scan is an electronic record indicating the shipment has cleared export procedures in the origin country.

Import Scan

This scan is an electronic record indicating the shipment has cleared import procedures in the receiving country.

In Transit

Your shipment is moving within the UPS network and should be delivered on the scheduled delivery date. A shipment can remain in this status until it is delivered. Other than time-definite air deliveries, shipments are generally delivered any time between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and by close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window. Up to three delivery attempts will be made, excluding weekends and holidays.

On Vehicle for Delivery/Out for Delivery

The shipment has reached the local UPS facility responsible for delivery and has been dispatched to a UPS driver. Other than time-definite air deliveries, shipments are generally delivered any time between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and by close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window. Up to three delivery attempts will be made, excluding weekends and holidays.

Order Processed: In Transit to UPS

The shipment has been processed by the sender. Once the shipment is within the UPS network, an expected delivery date will be made available.

Order Processed: Ready for UPS

UPS has received the electronic transmission of the shipment details and billing information for this shipment from the sender. Once the shipment is moving within the UPS network, the tracking status will be updated.

Origin Scan

This scan is the initial electronic record indicating UPS has possession of the shipment.

Returned to Sender

The shipment was returned, and UPS has delivered it back to the original sender.

Returning to Sender

UPS is returning this shipment to the sender. Reasons may include:

  • A request was made by either the sender or the receiver to return the shipment.
  • The shipment has a Return Service label.
  • The ship to address is a P.O. Box.
  • The address is incorrect.

Returning to Sender: On Vehicle for Delivery

The shipment is being returned and is scheduled for delivery back to the original sender.

Shipment Information Voided

The UPS tracking number was voided by the sender, and the shipment was not given to UPS. For additional information, contact the sender.

Transferred to Local Post Office for Delivery

As requested by the sender, this shipment has been transferred to the local post office for delivery to the final destination. Allow one to two additional days for delivery.