Receiving My Parcels

We're here to help deliver convenience.

Before a Delivery Attempt

Being at home for your deliveries doesn't always work out. We get it. That's why we send UPS My Choice® Members email notifications the day before a delivery. Members can reschedule or redirect shipments if they know they won't be at home when our driver comes by. 

Learn More About UPS My Choice

After a Delivery Attempt

If you're expecting a package, but you've missed the first attempt at delivery, you have options.

The UPS InfoNotice® lets you know that we tried but were unable to deliver your package.

Using your UPS InfoNotice, you can reschedule the delivery of your package. Just log in to and enter your UPS InfoNotice number in the Tracking field on the homepage or the Tracking page.

With either of these options, you can request one of the following:

  • Collect My Package from a UPS Location: Have your package held at a UPS location such as a UPS Access Point location or a UPS Customer Centre.
  • Deliver My Package to Another Address: Have your package delivered to another address when you will not be home.
  • Deliver My Package on Another Day: Have your package delivered on a different day.

Or you can choose to have UPS attempt another delivery – we will make up to three delivery attempts. After the third delivery attempt your package may be returned to the sender.