Service Alerts

Coronavirus Update

 

Governments of most European countries have implemented various containment measures in an attempt to stop the spread of the Novel Corona Virus. Limitations do not apply to the movement of goods. UPS continues to operate Monday through Friday, serving our customers as usual.

 

Despite current challenges, we continue to service our customers as best we can. Current circumstances may cause some delays in transit. For example, new border controls, reduced air freight capacity in the market, and local protective regulations and quarantine measures may all impact service.

 

Within countries, some parcel deliveries may not be possible due to the closure of shops or businesses, or restrictions in various postcodes.

 

Please note that where non-essential retail locations remain closed, shipments to UPS Access Point™ locations could be impacted, although a majority of the European UPS Access Point™ network remains available. You can find all available UPS Access Point™ locations by clicking on ‘Locations’ on the Quick Start menu bar or by using the UPS Global Locator to find the nearest available location. Wearing a face mask may be required when entering a UPS Access Point™ to comply with local government’s protocols.

 

For parcels requiring a signature, our drivers can temporarily do this on behalf of the customer to avoid unnecessary contact via hand-held devices. We kindly request customers to open the door, accept the parcel and state their name for security purposes. Parcels that are not signed for will be marked with code UPSID plus 11 digits of the consignee’s name as proof of delivery.

 

Due to the unprecedented nature of the current situation, the waiting times for our customer service desk may be longer than usual. For the latest status of your shipments we encourage you to use shipment tracking on ups.com.

 

Suspension of Money Back Guarantee

Effective 26 March 2020 and until further notice, we have suspended the UPS Money Back Guarantee (also referred to as the UPS Service Guarantee) for all shipments from any origin to any destination.

 

Service Updates

 

Belgium:

Note that effective immediately, UPS drivers in Belgium are temporarily not accepting cash payments. This may impact Collect on Delivery (COD) payments in certain areas. In those areas where COD payments are not possible at the point of delivery, UPS has implemented the following procedures. For commercial deliveries, UPS will contact the consignee to make the payment by bank transfer before their parcel is delivered, or to pay by card at a UPS service center. For residential deliveries, the consignee will be informed at which UPS Access Point they can make the payment and pick up their parcel. Please contact your UPS representative to find out in which areas COD payments are impacted. 

 

Czech Republic:

Due to the closure of non-essential retail locations, some pickups and deliveries may be impacted.

 

Denmark:

Due to the closure of large non-essential retail locations, some pickups and deliveries may be impacted.

 

France:

As of 2 January, a curfew has been implemented from 6pm to 6am in several areas. While UPS operations are exempt from this curfew, it may impact some pickups and deliveries in the following postal codes:

05XXX, 06XXX, 08XXX, 25XXX, 39XXX, 51XXX, 52XXX, 54XXX, 55XXX, 57XXX, 58XXX, 70XXX, 71XXX, 88XXX, 90XXX.

 

Additionally, due to the closure of non-essential business and retail locations, some pickups and deliveries may be impacted in the following postal codes: 01XXX-98XXX.

Germany:

Due to the closure of all non-essential retail locations, some pickups and deliveries may be impacted.

 

Greece:

Due to the closure of non-essential retail locations, some pickups and deliveries may be impacted.

 

Hungary:

Due to the closure of non-essential retail locations, some pickups and deliveries may be impacted.

 

Ireland:

Due to the closure of non-essential retail locations, some pickups and deliveries may be impacted.

 

Italy:

UPS Express deliveries on Saturday have been suspended.

 

Lithuania:

Due to the closure of non-essential retail locations, some pickups and deliveries may be impacted. Collect on Delivery (COD) payments will be done via wire transfer or card.

 

Luxembourg:

Cash payments at the time of delivery, such as for Collect on Delivery (COD) shipments, have temporarily been suspended.

 

Netherlands:

Due to the closure of non-essential retail locations, some pickups and deliveries may be impacted.

 

Slovakia:

Due to the closure of non-essential retail locations, some pickups and deliveries may be impacted.

 

Slovenia:

Due to the closure of large non-essential retail locations, some pickups and deliveries may be impacted.

 

Switzerland:

Due to the closure of non-essential retail locations, some pickups and deliveries may be impacted.

 

United Kingdom:

Due to the closure of non-essential retail locations, some pickups and deliveries may be impacted.

 

International Dangerous Goods

Due to certain airline restrictions, International Dangerous Goods (IDG) shipments are temporarily suspended on a limited number of lanes to and from Africa and the Middle East. The Dangerous Goods Approved Country list has been updated to reflect these suspensions.

 

Asia Pacific

UPS operations in the region continue, with daily pickups and deliveries, except where constrained by government restrictions. Please note that additional government requirements are in place for the export of medical supplies from China.

 

For the latest information in English on service impacts and government requirements, please look through the latest updates posted here.

 

Middle East, Africa, Indian Subcontinent and Central Asia

Governments of several countries within the region are implementing various containment measures in an attempt to stop the spread of the Novel Coronavirus.

For the latest information in English on service impacts please visit here.

 

The safety of our employees, our customers and the people in the communities we serve is a top priority. UPS has implemented various measures to minimize the risks to which our employees and customers may be exposed. We are closely monitoring the situation and will take the necessary steps to ensure minimum impact to service. We pride ourselves on continuing to provide industry-leading service to our customers throughout this challenging period.

Despite the additional measures we have taken to help ensure that cross-border trade between Great Britain and the EU moves in the most efficient way from 1 January 2021, unfortunately some shipments are experiencing delays. These delays are caused by unpredicted COVID related surges in volume, as well as incomplete or missing information now required for shipping between Great Britain and the EU.

UPS Express and UPS Standard deliveries from Great Britain to Greece, Hungary, Poland and Spain may require up to five additional days in transit. UPS Express and UPS Standard deliveries from Great Britain to Romania and Portugal may require up to three additional days in transit.

We are working hard to clear the backlog and have implemented additional weekend shifts. Any impacted volume will receive the exception code BREXIT.

 

We are encouraging our customers to ensure that all required documentation is in order so that packages can smoothly clear customs. We deliver value by helping our customers manage cross-border risk and to that end we have created a Brexit guide to help them continue shipping: https://solutions.ups.com/gb-brexit.html

 

For the latest status of your shipment, we encourage you to track your shipments on http://www.ups.com.

UPS is Open for Business

UPS operations will continue, with daily collections and deliveries except where constrained by government restrictions.

Suspension of Money Back Guarantee

Effective 26 March,2020 and until further notice, we have suspended the UPS Money Back Guarantee (also referred to as the UPS Service Guarantee) for all shipments from any origin to any destination.