How to Change a Delivery

Delivery change options for receivers, after a delivery attempt

If you missed a UPS delivery, you received a UPS InfoNotice™ letting you know that your driver wasn't able to deliver your package.

Use that notice to tell the driver what you want to do with your package. After you update the UPS InfoNotice, place it back in the same location where the driver originally left it. This does not apply to 'Adult signature required' deliveries. An adult must sign for these packages at the time of delivery.

You can use your UPS InfoNotice number online to request a hold on eligible packages.