Improve the touch points that contribute to your customers' experience. UPS tools and technology empower you to focus on details that make a difference to customers – seamless e-commerce, visibility during shipping and simple returns, along with ways to streamline your billing and cost allocations. Our established expertise and services help you provide greater flexibility and efficiency to enhance customer satisfaction.
Key decision makers in retail and consumer goods supply chain, omni-channel operations, fulfilment, distribution and digital marketing influencers.
A smooth customer experience is at the heart of your success. You have great products. You just need an efficient and nimble process for getting them onto shelves, shipped or even returned.
Our solutions were created with a deep understanding of customer needs, coupled with retailers' and consumer goods suppliers' unique challenges and goals in mind. From integrating e-commerce technologies into your systems to customised logistics plans, we'll help you to find or design ways to create a seamless experience for your customers.
Looking for ways to operate more efficiently by reducing process times and giving your customers more flexibility? UPS has shipping solutions, technology tools, facilities and business services that enable you to provide a better experience. From giving customers more control over their deliveries, convenient collection locations, simple returns and shopping across channels – the details make the difference.
Staying abreast of market changes and innovations will both improve your customers' experience and help your business to thrive. Collaborate with a thought leader in the retail industry to devise ways to exceed customer expectations for e-commerce, distribution, tracking visibility, delivery flexibility and shipping speed. If going – or staying – green is important to your operation, UPS offers environmentally-friendly solutions for packaging and shipping, while helping you to stay on budget.
For consumer goods manufacturers and distributors, UPS offers customisable logistics and technology solutions to keep your business agile and competitive.
Send easy, low-cost pre-printed labels for online purchase returns and value-add returns to repair centres or labs.
Your customers can sign up for UPS My Choice, letting them track, define delivery windows and even re-route packages.