Improving the Customer Experience
Exceed expectations with excellent service.
Improve the touch points that contribute to your customers' experience. UPS tools and technology empower you to focus on details that make a difference to customers – seamless e-commerce, visibility during shipping and simple returns, along with ways to streamline your billing and cost allocations. Our established expertise and services help you provide greater flexibility and efficiency to enhance customer satisfaction.
Who This Is For
Key decision makers in retail and consumer goods supply chain, omni-channel operations, fulfilment, distribution and digital marketing influencers.
Foster Loyalty Through Satisfaction
A smooth customer experience is at the heart of your success. You have great products. You just need an efficient and nimble process for getting them onto shelves, shipped or even returned.
Our solutions were created with a deep understanding of customer needs, coupled with retailers' and consumer goods suppliers' unique challenges and goals in mind. From integrating e-commerce technologies into your systems to customised logistics plans, we'll help you to find or design ways to create a seamless experience for your customers.
Related Services
- UPS Returns®
Send easy, low-cost pre-printed labels for online purchase returns and value-add returns to repair centres or labs.
- UPS My Choice®
Your customers can sign up for UPS My Choice, letting them track, define delivery windows and even re-route packages.