Help & Support Centre

Using the tracking number automatically assigned to your shipment, visit your country’s UPS homepage and enter the number in the track window. You can enter multiple tracking numbers if needed. You'll be able to see the shipping date, the current location of the package and the estimated arrival date, as well as verify the arrival of your shipment. If you're using Quantum View Manage, WorldShip, CampusShip or My Choice, you can set preferences to receive e-mail or text notifications.

Our goal is to make shipping with UPS as easy and seamless as possible. Visit our Shipping Basics and How To Prepare for Shipping pages to learn the fundamentals: from choosing your service to preparing your package and what you need before completing an international shipment.

UPS may contact customers and others by telephone about UPS products, services and special offers. You may make a request to be added to our "Do Not Call" list by contacting 0800 331 6010. You should provide us with your name, address and telephone number. Allow up to 30 days after you made your request for your name to be removed from any sales or communications programmes that are under way. UPS may continue to contact customers by telephone and mail for billing, services and other communications.

Shipping cost depends on origin, destination, service, package weight, and other considerations. Calculate Time and Cost helps you to compare delivery times and published rates for sending UPS shipments to destinations around the world.

Logged-in customers can order free envelopes, boxes, tubes, forms and labels and charge the supplies to a payment account or another payment method.

Check out your available options, choose what you need and add the desired quantity to your order. Once you’ve submitted the order, you can add any of your items to a Quick List of frequently used supplies for easier reordering.

You can help to make sure that your package arrives safely and on time with these packaging guidelines and procedures developed from UPS research.

• Use a rigid box with flaps intact.
• Remove any labels, hazardous materials indicators, and other previous and now irrelevant shipment markings from the box.
• Wrap all items separately.
• Use adequate cushioning material.
• Use strong tape designed for shipping.
• Do not use string or paper over-wrap.
• Use a single address label that has clear, complete delivery and return information.
• Place a duplicate address label inside the package.

To calculate the delivery time for any shipment going anywhere served by UPS, go to Calculate Time and Cost, located on the main Shipping menu. Follow the directions, noting the required fields labelled with this symbol .

Visit the Shipping Dangerous Goods Guides to review current information and a user guide for safety and processes for successfully shipping hazardous materials domestically and internationally.

Your package is still within the UPS network and, unless otherwise noted, should be delivered on the scheduled delivery date. Shipment movement information is captured each time a tracking label is scanned in the UPS delivery system. There may be several days between scans if the shipment is going cross-country or moving between countries.

To help ensure the safety of your package, the driver will try to leave your package out of plain sight. We recommend that you check all exterior doors and any locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. You should also check with anyone who might have retrieved the package. If you’re still unable to locate the package, contact the sender to start a claim.

Note: UPS urges package senders (rather than receivers) to initiate claims because package senders are in receipt of the most essential claim documents (invoices, receipts, detailed merchandise descriptions, tracking numbers, etc.).

If ups.com Tracking shows that you have an "exception", it means an event or situation, such as a customs delay, may cause your delivery to be rescheduled. Check the Shipment Progress section in Tracking for details about changes in delivery schedule. Shipment movement information is captured each time we scan your tracking label in the UPS delivery system. There may be several days between scans if the package is going cross-country or moving between countries.

Select the End of Day button on the Home tab. The End of Day Processing window will prompt, "Are you ready to close today's shipping and send shipment information to UPS?" Select Yes to electronically send your shipment information to UPS and to print the End of Day reports.

Give your UPS driver the Collection Summary Barcode Report and High Value Report (if printed) to take with the shipments. Keep the Daily Shipment Detail Report for your records (if you selected to print this report on the Shipment Detail Report Set-up tab of the System Preferences Editor window).