Change a Delivery

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Gain visibility of incoming shipments. You can place delivery change request via our dedicated customer service representatives.

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What's a Delivery Change Request?

Delivery changes happen. Speak to our customer service representatives before or after our first delivery attempt to see what options you have to reroute or hold your delivery, so we can make sure that we’re getting it to you when and where you need it.

Delivery Change Options

What is UPS My Choice?

Sign up for free and enjoy these perks.

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  • View all details for your inbound and outbound shipments.
  • Get delivery updates via text and email.

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*Your parcel can only be delivered to a new address within the same city (excluding city outskirts which are subject to UPS’s review and approval).

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FAQ

I missed the delivery of my parcel and got a notice instead. How do I change my delivery?

If you missed a delivery, you received a UPS InfoNotice™ letting you know that your driver was unable to deliver your parcel. Update the InfoNotice with instructions for the driver on what to do with your parcel and place the notice in the same location where the driver left it.

This does not apply to 'Adult signature required' deliveries. An adult must sign for these parcels at the time of delivery.

You can also use your UPS InfoNotice number online to request a hold on eligible parcels.

Learn more about UPS InfoNotice

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How do I make changes to a delivery I have sent?
You can request delivery changes online through your shipping history and the tracking page, WorldShip®, UPS CampusShip® or Quantum View®. Both you and the receiver can use the parcel’s tracking number to check the status of the intercept request.
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