Man on computer in open office space

Tracking Support

Get helpful information on your parcel’s whereabouts, options for changing your delivery, filing a claim and more.

Track Now

Delivery Changes Happen

Young woman looking at phone smiling in the street

See what options you have to reroute, hold or cancel your delivery so we can make sure that we’re getting it to you when and where you need it.

Delivery Change Options

Can't Find What You're Looking For?

We're here to help.

Contact Us

I Have an Issue with My Delivery

If you can’t find your parcel or it’s damaged, we’ll investigate. If we can’t find it, we’ll issue a claim. 

  • Your parcel shows as delivered but you can’t find it.
  • It’s been several days since your parcel was scanned and it is late.
  • Your parcel arrived damaged or broken. 
File a Claim

UPS Flight Information System

UPS Flight Information System enables customers to access the flight information 48 hours after the shipment has been exported and/or imported. Customers can check up to 200 shipment ID or package ID per time. You will be able to find the following information: 

  • Shipment Date
  • Shipment ID (Airway Bill Number)
  • Package ID/Tracking Number
  • Flight/Vehicle Number
  • Transport Mode
  • Port
  • Master Airway Number/Customs Cargo Reference Number
UPS Flight Information SystemOpen the link in a new window