Tracking Support
Get helpful information on your parcel’s whereabouts, options for changing your delivery, filing a claim and more.
Where’s My Parcel?
We have answers for all your questions. Let’s tick off all the boxes to find out where your shipment is.
I Have an Issue with My Delivery
If you can’t find your parcel or it’s damaged, we’ll investigate. If we can’t find it, we’ll issue a claim.
- Your parcel shows as delivered but you can’t find it.
- It’s been several days since your parcel was scanned and it is late.
- Your parcel arrived damaged or broken.
UPS Flight Information System
UPS Flight Information System enables customers to access the flight information 48 hours after the shipment has been exported and/or imported. Customers can check up to 200 shipment ID or package ID per time. You will be able to find the following information:
- Shipment Date
- Shipment ID (Airway Bill Number)
- Package ID/Tracking Number
- Flight/Vehicle Number
- Transport Mode
- Port
- Master Airway Number/Customs Cargo Reference Number
FAQ
Tracking your parcel on UPS.com will give you the most up-to-date information about the status of your shipment. Check back periodically for shipment progress updates.
Parcels are generally delivered at any time on Monday to Friday between 10 a.m. and 10 p.m. and Saturday between 10 a.m. and 6 p.m. (and sometimes later) to residences, and to business addresses during their normal business hours.
UPS express shipments have guaranteed delivery times that vary by service.
It would largely depend on the service level chosen. Generally, our drivers can deliver as late as 6 p.m. for commercial addresses and 10 p.m. for residential area addresses. During the festive season, our drivers may deliver even later.
If we are unable to deliver a parcel that shows a status of ‘out for delivery’, we’ll try another delivery on the next business day.