UPS Money-Back Guarantee

Reinstatement of UPS Money-Back Guarantee for Express Services

Effective 5 April 2021, the UPS Money-Back Guarantee was reinstated for the following Worldwide Express services:

  • UPS Worldwide Express Plus®
  • UPS Worldwide Express®
  • UPS Worldwide Express Saver®
  • UPS Worldwide Express Freight® Midday
  • UPS Worldwide Express Freight®

Effective 10 May 2021, the UPS Money-Back Guarantee was reinstated for domestic UPS Express Saver services in Australia, Hong Kong SAR, Malaysia and Singapore.

The suspension of the UPS Service Guarantee, announced on 26 March, 2020, remains in place for intra-Asia UPS Worldwide Expedited services.

UPS Service Guarantee for domestic UPS Express Saver service in Australia only applies to metropolitan areas in Sydney, Melbourne, Brisbane and Perth.

Our Money-Back Guarantees are subject to change. For further details, see the UPS Terms and Conditions.

Prior to shipping, please check to see if your recipient’s location is open, since business opening hours may have changed due to local restrictions. If the location is closed, we may return the parcel to the sender. Please continue to visit this site for the most up-to-date information regarding the impact of Coronavirus on the UPS Money-Back Guarantee.