You’ve got questions, we’ve got answers.
Visit our tracking support page to answer any questions you have about your shipment’s whereabouts or changing a delivery.Visit Tracking Solutions
From deciding which shipping service to use for your shipment to creating and printing a label, find out everything you’ll need on our shipping solutions page.Explore Shipping Solutions
We can help out when you file a claim. Send us the details of your issue and we’ll do the rest to find the best solution to make things right as quickly as possible.File a Claim
Use the phone numbers and email below to access the help centre that best fits your need.
Monday - Friday: 08:30 - 22:30
Saturday: 08:30 - 18:15
(Service only in Hong Kong, local charges may apply)
Monday - Friday: 09:00 - 18:30
8009-69618 (toll free)
(For billing inquiries, please email to email@example.com)
Monday - Friday: 08:30 - 18:30
Saturday: 08:30 - 12:00
Closed on Sunday and Public Holidays
Important note: When contacting us by email, please include your UPS customer number or tracking number in the subject line so we can help you as quickly as possible.