Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages. If there is no service alert information below, the UPS transportation network is operating normally.
Service Alerts alert1/2
Summary (Last Updated: 17/01/2023; 12:38) Operation Schedule during the Lunar New Year Holidays
In view of the upcoming Lunar New Year holidays, temporary service adjustments to UPS’s operating schedule will be put in place. Please see the table below for more information on freight shipments during this period.
Freights Shipments
| Air / Ocean Freight | ||||||||
| Country / Territory | Date | Customer Service | Pickup | Delivery | ||||
| China Mainland | 21 January – 27, 2023 | ✓1 | ✓1 | ✓1 | ||||
| Hong Kong SAR | January 21 - 23, 2023 | ✓2 | ✓2 | ✓2 | ||||
| Indonesia | 22 January – 23, 2023 | X | X | X | ||||
| Malaysia | 21 January 2023 | ✓3 | ✓3 | ✓3 | ||||
| 22 January – 24, 2023 | X | X | X | |||||
| Singapore | 21 January 2023 | ✓4 | ✓4 | ✓4 | ||||
| January 22 - 24, 2023 | X | X | X | |||||
| South Korea | 21 January – 24, 2023 | X | X | X | ||||
| Taiwan | 20 January – 29, 2023 | X5 | X5 | X5 | ||||
| Vietnam | January 20 - 26, 2023 | X | X | X | ||||
1 Service is available with limited resources in Zhengzhou, Eastern and Southern China. Services in Beijing, Dalian, Qingdao, Tianjin and Xi’an are only available for pre-arranged requests made before 18 January 2023.
2 Service is available with limited resources.
3 Service is only available for half-day from 8:30AM to 1:00PM.
4 Service is only available for half-day from 8:30AM to 12:30PM, for Air Freight only.
5 Service is available with limited resources on 25 January - 26, and 28 January 2023, for Air Freight only.
Please note that the temporary service adjustments listed are subject to change and the impacted period may be extended or otherwise changed. For the latest information on the status of your shipments, please refer to the UPS® Forwarding Hub or UPS Flex® Global View, or contact your Account Representative should you have any questions.
Summary (Last Updated: 23/03/2022; 1:16) Service Alert due to Situation in Ukraine
UPS has temporarily suspended operations in Ukraine, Belarus, and Russia.
UPS continues to closely monitor the situation. For the most up-to-date information on the status of shipments, customers can track a package on UPS.com.
For more information on your Air and Ocean freight shipments, please refer to the UPS® Forwarding Hub or UPS® Flex Global View for individual shipments, or contact your UPS Account Representative with any questions or concerns.
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