Give your customers access to package tracking information through your website. Not only can you decrease customer service calls, but you may find a boost in over-all site traffic as customers utilize the Tracking Application Programming Interface (API).
Available in over 40 countries, the Tracking API lets you provide up-to-the-minute shipment status reports, domestic and international, to customers right from your website.
It's available in a basic HTML version as well as a more advanced XML version. The HTML tool lets you simply copy HTML code to your site to gain the functionality and look of UPS Tracking in local languages. The XML tool gives you greater flexibility by allowing your programmers to format the tracking data to suit your website or application's design and layout.
The XML version requires XML/Web Services programmers to code and integrate. UPS provides a developer kit which includes a developer guide that explains how to integrate and code UPS functionality into your existing business applications or e-Commerce website.
The Tracking API lets your customers track their shipments right from your e-commerce site using your reference or order number. With this functionality, customers return to your site to track their shipments or to check the status of their order. This return traffic could lead to repeat customers and more sales.
Your customers can find specific details about their shipment's status, including the time and location of each scan as the package moves toward its final destination. And tracking information can blend seamlessly with the look of your site.
The 2019 Pulse of the Online Shopper Study unveils why Visibility, Incentives and Customization matter in our purchasing behavior and decisions today.
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