Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below.
In view of the upcoming Good Friday, the Day Following Good Friday, Ching Ming Festival and Easter Monday public holidays in Hong Kong SAR, temporary service adjustments will be put in place. Please see below for more information:
Customer Service
- Lai Chi Kok Service Centre will be unavailable from April 3 to April 7, 2026.
- Customer Service Hotline will be unavailable on April 7, 2026.
- Customer Service Hotline will be available on April 3, 4 and 6, 2026, for pre-arranged pickup bookings only.
Pickup Service
Regular Shipments: Pickup service will only be available for pre-arranged shipments made by the respective local cut-off times below:
- April 3, 2026: By 6:15 PM on April 2, 2026
- April 4, 2026: By 6:15 PM on April 3, 2026
- April 6, 2026: By 6:15 PM on April 4, 2026
- April 7, 2026: By 6:15 PM on April 6, 2026
International Dangerous Goods (IDG): For approved IDG account holders, pre-arranged pickup arrangements must be made by the respective local cut-off times below:
- April 3, 2026: Non-pre-approved customer by 2:00 PM, and pre-approved customer by 4:00 PM on April 2, 2026
- April 4, 2026: Non -pre-approved customer by 2:00 PM, and pre-approved customer by 4:00 PM on April 3, 2026
- April 6, 2026: Non -pre-approved customer by 2:00 PM, and pre-approved customer by 4:00 PM on April 4, 2026
- April 7, 2026: Non -pre-approved customer by 2:00 PM, and pre-approved customer by 4:00 PM on April 6, 2026
UPS Worldwide Express Freight® Service Shipments: Pickup service for UPS Worldwide Express Freight® Midday and UPS Worldwide Express Freight® services will only be available for pre-arranged shipments made by the respective local cut-off times below:
- April 3, 2026: By 4 PM on April 2, 2026
- April 4, 2026: By 4 PM on April 3, 2026
- April 6, 2026: By 4 PM on April 4, 2026
- April 7, 2026: By 4 PM on April 6, 2026
Delivery Service
- Unavailable from April 3 to 8, 2026.
For the latest information on the status of your shipments, please track your package on ups.com/hk.
Please contact your UPS Account Manager or our local UPS Customer Service representatives at 852-2735-3535 (local charges may apply) for more details.
UPS is closely monitoring the situation in the Middle East and using established contingency plans to manage our operations safely and efficiently.
Our focus is on safety while we work to minimize impacts for our customers.
For the most up-to-date information on the status of shipments, customers can track a package on ups.com. Note that the UPS Service Guarantee does not apply to shipments affected.