Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below.
In view of the Labor Day public holiday in Hong Kong SAR, temporary service adjustments will be put in place on May 1, 2026. Please refer to the details below for information on service availability for express shipments.
Customer Service
- Lai Chi Kok Service Centre and Customer Service will be closed.
Pickup Service
- Customers requiring shipment pickup are advised to arrange pickup via the local Customer Service hotline by 6:15 PM on April 30, 2026 (local time).
- Approved International Dangerous Goods (IDG) account holders should submit pickup requests via email by 2:00 PM on April 30, 2026 (local time).
- Pre‑approved IDG account holders should submit pickup requests via email by 4:00 PM on April 30, 2026 (local time).
- Pickups for UPS Worldwide Express Freight® Midday and UPS Worldwide Express Freight® shipments must be pre‑arranged by 4:00 PM on April 30, 2026 (local time).
Delivery Service
- Delivery services will be unavailable on May 1 and May 2, 2026.
For the latest shipment status, please track your package on ups.com/hk.
If you require assistance, please contact your UPS Account Manager or our local UPS Customer Service team at 852-2735-3535 (local charges may apply).
UPS is closely monitoring the situation in the Middle East and using established contingency plans to manage our operations safely and efficiently.
Our focus is on safety while we work to minimize impacts for our customers.
For the most up-to-date information on the status of shipments, customers can track a package on ups.com. Note that the UPS Service Guarantee does not apply to shipments affected.