UPS SMS Tracking Terms and Conditions

After providing the mobile phone number of the device that is personally owned by you, you will be subscribed to receive SMS messages with your requested shipment status details from UPS. You will receive one confirmation SMS message before shipping status text message notifications begin. Message frequency depends upon your activity. Standard message and data rates may apply. SMS messaging is not available in all areas. Not all mobile devices or handsets may be supported. UPS and the mobile carriers are not liable for delayed or undelivered messages.

For help or information on the UPS Notifications text message programme, or to cancel your subscription, locate your local country contact information in the table below, or get support by selecting the Access Support for UPS Notifications Programme link. If you cancel your subscription, we will send you a SMS message to confirm that we have processed your cancellation.

Support Numbers or Contacts
CountryNumber or Contact
Australia 1800 148 934
Hong Kong SAR, China 8206 2133
Indonesia 001 803 852 3670
Japan 00531 85 0020
Macau SAR, China 10 800 852 0698
Malaysia 1800 80 4709
Mexico 01 800 7433 877
New Zealand 0800 443 785
Philippines 1800 185 50023
Singapore 800 852 3362
South Korea 00798 8521 3669
Taiwan, China 08001 855 662
Thailand 001 800 852 3658
Vietnam 1800588877

Contact UPS

Access Support for UPS Notifications ProgrammeOpen the link in a new window

View the UPS Privacy NoticeOpen the link in a new window