Enter up to 25 tracking or UPS InfoNotice® numbers and quickly find out the latest delivery status for each shipment.
Now you can reschedule package delivery, change delivery options or reroute your shipments to another location*. Stay in control with UPS My Choice® so you don’t miss any of your deliveries amidst your busy schedule.
UPS My Choice® provides delivery options within a specific timeframe, including:
Please note that not all shipments are eligible for a delivery change. Receivers of an eligible shipment will receive an automated SMS notification from UPS. Shipments that are not eligible for a delivery change include:
For more information, please contact our customer service representatives at 2735-3535.
If you missed a UPS delivery, you received a UPS InfoNotice™ letting you know that your driver wasn't able to deliver your package.
Use that notice to tell the driver what you want to do with your package. After you update the UPS InfoNotice, place it back in the same location where the driver originally left it. This does not apply to 'Adult signature required' deliveries. An adult must sign for these packages at the time of delivery.
You can use your UPS InfoNotice number online to request a hold on eligible packages.