If a UPS driver has completed the delivery, then the parcel's tracking status or a delivery notice (a UPS InfoNotice®) should indicate where the driver left the parcel. Customers should contact the sender of the parcel to initiate a trace process with UPS. The sender will then follow up with you.
You can file a claim on a package if it has not been delivered 24 hours after the expected delivery date and time. Before filing a claim, the customer should check all locations where the parcel could be placed and anyone who might have retrieved the parcel. If the customer is still unable to locate the parcel, the sender or the intended receiver can initiate a claim. For damaged parcels, shippers or receivers can initiate a claim, although UPS encourages the shipper to report parcel problems.
UPS My Choice for Business is a one-stop hub for all your UPS services. Connect, view and manage UPS applications from a centralised dashboard. See all your outbound shipments in a single location – instead of tracking them individually. Delivery notifications and estimated delivery windows help you plan better and save time and money.
Once you're signed up, the administration portal makes it easy to share visibility privileges with users in your business. You can customise their access levels based on job responsibility. My Choice for Business is a robust e-commerce platform, and we're constantly adding new features. Sign up today!