Effective 5 April 2021, the UPS Service Guarantee was reinstated for international UPS Worldwide Express services from Asia Pacific including UPS Worldwide Express Plus®, UPS Worldwide Express®, UPS Worldwide Express Saver®, UPS Worldwide Express Freight® Midday and UPS Worldwide Express Freight®.
Effective 10 May, 2021, UPS Service Guarantee will be reinstated for domestic UPS Express Saver services in Australia, Hong Kong SAR, Malaysia and Singapore. The suspension of the UPS Service Guarantee, announced on 26 March 2020, remains in place for intra-Asia UPS Worldwide Expedited services.
*UPS Service Guarantee for domestic UPS Express Saver service in Australia only applies to metropolitan areas in Sydney, Melbourne, Brisbane and Perth.
UPS continues to deliver worldwide. In the U.S., UPS is designated among the government’s critical infrastructure and, therefore, operations continue as normal. We also continue to deliver to locations around the world, where permitted.
As always, our highest priority is to help ensure the health and safety of our employees, customers, and suppliers while meeting our service commitments. Here’s what you can expect from us: