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Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages. If there is no service alert information below, the UPS transportation network is operating normally.
Summary (Last Updated: 27/01/2021; 9:41) Services may be impacted by Brexit
Despite the additional measures we have taken to help ensure that cross-border trade between Great Britain and the EU moves in the most efficient way from 1 January 2021, unfortunately some shipments are experiencing delays. These delays are caused by unpredicted COVID related surges in volume, as well as incomplete or missing information now required for shipping between Great Britain and the EU.
We are working hard to clear the backlog and have implemented additional weekend shifts. Any impacted volume will receive the exception code BREXIT.
We are encouraging our customers to ensure that all required documentation is in order so that packages can smoothly clear customs. We deliver value by helping our customers manage cross-border risk and to that end we have created a Brexit guide to help them continue shipping: https://solutions.ups.com/gb-brexit.html
For the latest status of your shipment, we encourage you to track your shipments on http://www.ups.com.
Summary (Last Updated: 22/01/2021; 8:10) Coronavirus Update
Coronavirus Update
Governments of most European countries have implemented various containment measures in an attempt to stop the spread of the Novel Corona Virus. Limitations do not apply to the movement of goods and UPS continues to operate a regular service. We are currently operating Monday through Friday and serving our customers as usual.
Despite current challenges, we continue to service our customers as best we can. Current circumstances may cause some delays in transit. For example, new border controls, reduced air freight capacity in the market, and local protective regulations and quarantine measures may all impact service.
Within countries, some parcel deliveries may not be possible due to the closure of shops or businesses, or restrictions in various postcodes.
Please note that where non-essential retail locations remain closed, shipments to UPS Access Point™ locations could be impacted, although a majority of the European UPS Access Point™ network remains available. You can find all available UPS Access Point™ locations by clicking on ‘Locations’ on the Quick Start menu bar or by using the UPS Global Locator to find the nearest available location. Wearing a face mask may be required when entering a UPS Access Point™ to comply with local government’s protocols.
For parcels requiring a signature, our drivers can temporarily do this on behalf of the customer to avoid unnecessary contact via hand-held devices. We kindly request customers to open the door, accept the parcel and state their name for security purposes. Parcels that are not signed for will be marked with code UPSID plus 11 digits of the consignee’s name as proof of delivery.
Due to the unprecedented nature of the current situation, the waiting times for our customer service desk may be longer than usual. For the latest status of your shipments we encourage you to use shipment tracking on ups.com.
Suspension of Money Back Guarantee
Effective 26 March 2020 and until further notice, we have suspended the UPS Money Back Guarantee (also referred to as the UPS Service Guarantee) for all shipments from any origin to any destination.
Restrictions on Exports of PPE by European Countries
Several European countries have implemented national restrictions on the export of PPE (personal protective equipment) and other medical equipment, including exports to other EU member states. Countries which have implemented some level of national restrictions on the export of PPE include:
Belgium / Czech Republic / France / Germany / Italy / Poland / Spain / Russia
As this is a dynamic situation subject to change without prior notice, businesses shipping PPE are advised to check in with the relevant national authorities to ensure shipments comply with the latest governmental decrees.
Service Updates
Austria:
Due to the closure of all non-essential retail locations, some pickups and deliveries may be impacted.
Belgium:
Note that effective immediately, UPS drivers in Belgium are temporarily not accepting cash payments. This may impact Collect on Delivery (COD) payments in certain areas. In those areas where COD payments are not possible at the point of delivery, UPS has implemented the following procedures. For commercial deliveries, UPS will contact the consignee to make the payment by bank transfer before their parcel is delivered, or to pay by card at a UPS service center. For residential deliveries, the consignee will be informed at which UPS Access Point they can make the payment and pick up their parcel. Please contact your UPS representative to find out in which areas COD payments are impacted.
Czech Republic:
Due to the closure of all non-essential retail locations, some pickups and deliveries may be impacted.
Denmark:
Due to the closure of all non-essential retail locations, some pickups and deliveries may be impacted.
France:
As of 2 January , a curfew has been implemented from 6pm to 6am in several areas. This has been extended until early February. While UPS operations are exempt from this curfew, it may impact some pickups and deliveries in the following postal codes:
05XXX, 06XXX, 08XXX, 25XXX, 39XXX, 51XXX, 52XXX, 54XXX, 55XXX, 57XXX, 58XXX, 70XXX, 71XXX, 88XXX, 90XXX.
Germany:
Due to the closure of all non-essential retail locations, some pickups and deliveries may be impacted.
Greece:
Due to the closure of all non-essential retail locations, some pickups and deliveries may be impacted.
Ireland:
Due to the closure of all non-essential retail locations until 31 January, some pickups and deliveries may be impacted.
Israel:
Due to the closure of all non-essential retail locations until 31 January, some pickups and deliveries may be impacted.
Italy:
UPS Express deliveries on Saturday have been suspended.
Luxembourg:
Cash payments at the time of delivery, such as for Collect on Delivery (COD) shipments, have temporarily been suspended.
Netherlands:
Due to the closure of all non-essential retail locations, some pickups and deliveries may be impacted.
Slovakia:
Due to the closure of all non-essential retail locations, some pickups and deliveries may be impacted.
Slovenia:
Due to the closure of some non-essential retail locations, some pickups and deliveries may be impacted.
Switzerland:
Due to the closure of all non-essential retail locations, some pickups and deliveries may be impacted.
United Kingdom:
Due to the closure of all non-essential retail locations, some pickups and deliveries may be impacted.
International Dangerous Goods
Due to certain airline restrictions, International Dangerous Goods (IDG) shipments are temporarily suspended on a limited number of lanes to and from Africa and the Middle East. The Dangerous Goods Approved Country list has been updated to reflect these suspensions.
Asia Pacific
UPS operations in the region continue, with daily pickups and deliveries, except where constrained by government restrictions. For the latest information in English on service impacts please visit here.
Important Updates on the Export of Medical Supplies from China
Export of Medical and Non-Medical Masks
Export of Non-Medical Masks:
Effective 26 April 2020, the General Administration of Customs of China (GAC), the Ministry of Commerce (MOFCOM), and the General Administration of Market Supervision (GAMS) introduced new requirements for the export of non-medical masks out of China.
Non-medical masks cannot be exported if the Manufacturer is included in a “Black List” maintained by GAMS.
If the Manufacturer of the non-medical masks to be exported is not in the “Black List” but is included in a “White List” maintained by the China Chamber of Commerce for Import & Export of Medicines and Health Products (CCCIEMHP), the Exporter of Record needs to provide a hard-copy Joint Declaration of the Importer and Exporter stating that the non-medical masks to be exported comply with quality standards of the destination country to UPS Customs Brokerage before a shipment pick-up can be placed.
If the Manufacturer of the non-medical masks to be exported is neither in the “Black List” nor the “White List”, the Exporter of Record needs to provide a hard-copy Joint Declaration of the Importer and Exporter stating that the non-medical masks to be exported comply with Chinese quality standards (GB 2626-2019 or GB/T 32610-2016) to UPS Customs Brokerage before a shipment pick-up can be placed.
Shippers should ensure that all shipment information provided is accurate and complete for export declaration. UPS will not be responsible for delays or regulatory issues resulting from false declaration of shipments.
For more information on how medical masks and non-medical masks are defined, please refer to this advisory provided by the China Customs.
Additional Requirements for Export of Medical Supply Commodities:
Effective 18 April 2020, export shipments from China containing any of the medical supply commodities listed in the table below, as well as non-medical masks, will need to be processed as Formal Entry for export customs clearance.
Further, with immediate effect, China’s Ministry of Commerce (MOFCOM), the General Administration of Customs of China (GAC), and the China National Medical Products Administration require all shippers exporting 12 categories of medical supply commodities to provide the following documentation for export customs clearance:
The 12 categories of medical supply commodities are:
No |
Commodity |
HS Code |
1 |
COVID-19 Test Kits1 新型冠状病毒检测试剂 |
3822009000 |
3002150090 |
||
2 |
Medical Mask 医用口罩 |
6307900010 |
3 |
Medical Protective Suit 医用防护服 |
6210103010 |
3926209000 |
||
4 |
Infrared Thermometer 红外测温仪 |
9025199010 |
5 |
Ventilator 呼吸机 |
9019200010 |
9019200090 |
||
6 |
Medical Surgical Hat 医用手术帽 |
6505009900 |
7 |
Medical Goggles 医用护目镜 |
9004909000 |
8 |
Medical Gloves 医用手套 |
3926201100 |
3926201900 |
||
4015110000 |
||
4015190000 |
||
9 |
Medical Shoes Cover 医用鞋套 |
6307900090 |
3926909090 |
||
4016999090 |
||
10 |
Patient Monitor 病员监护仪 |
9018193010 |
11 |
Medical Disinfection Towel 医用消毒巾 |
3005901000 |
3005909000 |
||
12 |
Medical Disinfectant 医用消毒剂 |
3808940010 |
To avoid potential delays, UPS recommends that –
Shippers of commodities listed as No.1 to 5 in the table above to:
Note: An approved commodity in the Medical Protective Suits Registry will include (a) Product Registration Number, (b) Description of Approved Commodity, and (c) Registered Company Name.
Alternatively:
Shippers of commodities listed as No.6 to 12 in the table above to:
Middle East, Africa, Indian Subcontinent and Central Asia
Governments of several countries within the region are implementing various containment measures in an attempt to stop the spread of the Novel Coronavirus.
For the latest information in English on service impacts please visit here.
The safety of our employees, our customers and the people in the communities we serve is a top priority. UPS has implemented various measures to minimize the risks to which our employees and customers may be exposed. We are closely monitoring the situation and will take the necessary steps to ensure minimum impact to service. We pride ourselves on continuing to provide industry-leading service to our customers throughout this challenging period.
Summary (Last Updated: 06/05/2020; 12:53) UPS is open for business: Service impacts related to Coronavirus
UPS is Open for Business
UPS operations will continue, with daily collections and deliveries except where constrained by government restrictions.
Suspension of Money Back Guarantee
Effective 26 March,2020 and until further notice, we have suspended the UPS Money Back Guarantee (also referred to as the UPS Service Guarantee) for all shipments from any origin to any destination.
Summary (Last Updated: 27/03/2020; 12:29) COVID-19 and Transactions
Respecting the latest public health guidelines and precautions for coronavirus (COVID-19), we would like to inform you that the company's reception will be open daily 9.00-17.00 while for everyone's safety, transactions will only be made by credit card.