Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages. If there is no service alert information below, the UPS transportation network is operating normally.
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Summary (Last Updated: 05/05/2022; 8:30) Service impacts related to Coronavirus
Indian Subcontinent, Middle East and Africa
We have adjusted our network to comply with enhanced pandemic safety protocols and containment measures. This may impact the delivery times of shipments from Europe to destinations in the Indian Subcontinent, Middle East, and Africa.
For the latest status of your shipments, we encourage you to use the online tracking tool on ups.com.
Reinstatement of UPS Money Back Guarantee
We have reinstated the UPS Money Back Guarantee for our European customers. For details on where it applies, please click here.
Summary (Last Updated: 22/04/2022; 4:46) Service Alert due to Situation in Ukraine
Service Alert due to Situation in Ukraine
UPS has suspended operations in Ukraine, Belarus, and Russia.
UPS continues to closely monitor the situation. For the most up-to-date information on the status of shipments, customers can track a parcel on ups.com.
Summary (Last Updated: 24/01/2022; 10:57) Severe snow conditions throughout Turkey and Greece
Severe snow conditions are causing collection and delivery disruptions throughout Turkey and Greece. Although UPS is making every reasonable attempt to serve our customers, delays are expected due to the hazardous road conditions.
Any impacted volume will receive the tracking status of ‘Adverse weather conditions have delayed delivery’. For the most up to date information on the status of your shipments, please use the tracking tool on UPS.com.