UPS Tracking Support

Using the tracking number automatically assigned to your shipment, visit the ups.com homepage and enter the number in the track window. You can enter multiple tracking numbers if needed. You'll be able to see the shipping date, the current location of the package, the estimated arrival date, and verify the arrival of your shipment. If you're using Quantum View Manage^®, Worldship^®, or UPS CampusShip^®, you can set preferences to receive email or text notifications.

When you create a shipment, you can assign it a reference name or number that aligns with your customers' or your business systems. This reference can contain letters and/or numbers, and can be a Purchase Order (PO) number, a customer’s job number, a Bill of Lading number or even a group of words that identifies the shipment. To use this reference to track your shipment, go to the main Tracking page and select Track by Reference. Input your reference in the Shipment Reference field, indicate whether your shipment is package or freight, and select your shipping dates. Then select the Track button.

No. If you log into ups.com, you can view up to 75 of your most recently tracked shipments and store up to 50 tracking numbers in Tracking History for easy access. This is also the place to add or change a shipment description for a quick, at-a-glance reference.

Yes. You can copy and paste a list of up to 25 tracking numbers on the main ups.com tracking page.

Yes. Through ups.com Tracking, you can request both email and/or SMS notifications regarding the status of your package, when it has been delivered, or if there was an exception that altered your original delivery date. You can set this notification for each individual package, or receive proactive notifications by logging into ups.com.

Yes, the tracking section of ups.com provides the most up-to-date information about the status of your shipment. Shipment movement information is captured each time a tracking label is scanned in the UPS delivery system. Track periodically for shipment progress updates.

The shipment has been dispatched to a UPS driver for delivery today. Other than time-definite air deliveries, shipments are generally delivered anytime between the hours of 9:00 a.m. and 7:00 p.m. (and sometimes later) to residences, and by close of business for commercial addresses. UPS cannot schedule a specific delivery time within that window. Your driver may make a second attempt on the next business day, and a third attempt on the following business day, if necessary. 

If you receive a message that your shipment has experienced an exception, then check the Shipment or Package Progress section for details about changes in delivery schedule. An exception occurs when a package or shipment encounters an unforeseen event, which could result in a change to the expected delivery day. Examples of exceptions include address unknown, damage to shipment or signature not received.

Your package is still within the UPS network and, unless otherwise noted, should be delivered on the scheduled delivery date. Shipment movement information is captured each time a tracking label is scanned in the UPS delivery system. There may be several days between scans if the shipment is going cross-country or moving between countries.

If your shipment is expected to be in transit for more than a day between tracking scans, we will display the day and date of the Next Expected Tracking Event in the Shipment Progress area. This message does not mean that your shipment is behind schedule or stopped moving; it simply means that the tracking label might not be scanned for a while. We display the Next Expected Tracking Event so you can rest assured that your shipment is still moving even though no new tracking scans may appear for a while.

Tracking on ups.com offers enhanced features for tracking, such as online Proof of Delivery. With Proof of Delivery, you can find out what time a shipment arrived at its destination and generate a Proof of Delivery letter for your records.

To request Proof of Delivery, follow the instructions below:

1. Log in to ups.com.
2. Select Tracking at the top of the page.
3. Under Track Shipments, select Track & Tracking History to go to the main Tracking page.
4. Enter your Tracking Number in the input field, or select a previously saved tracking number.
5. Select Track.
6. Select Proof of Delivery on the Tracking Detail page to display a printable Delivery Notification page.

Many shippers distribute tracking numbers to their customers prior to the electronic information being sent to UPS. Once the sender transmits their daily electronic information to UPS, you will be able to track your package. Some shippers do this as late as the next working day  Please continue to track your package here If the tracking number still shows as invalid after one working day, please contact the sender to verify that the item has been shipped. Until UPS shows an origin scan on your package on ups.com, we do not have any information on your package.

Origin Scan: UPS has your package and it is being processed for delivery. 

Departure Scan: Your package has left this facility and will not be handled again until you see a 'destination scan'. Departure Scan: Your package has left this facility and will not be handled again until you see a 'destination scan'. 

Out for delivery: Your package is loaded on the vehicle and will be delivered today.  Residential packages could be delivered as late as 8 p.m. If you want to get a smaller window of delivery, you need to sign up for UPS My Choice^®

Exception: Your package was impacted by an unforeseen event. UPS is currently working to resolve the issue and will update the tracking information when the exception is resolved. UPS.com will continue to show the most up-to-date information while the issue is being resolved.

The service that the sender chose for your package is a service in which UPS moves your package to the destination area and then gives the package to the US Post Office for final delivery to your location. Please note that once UPS has handed over your package to the US Post Office, there are no further updates that we can provide on the status of your package, nor can we make any changes to the delivery address. If you need to change the address of the package or want to upgrade to a different service, you will need to contact the sender of the package.