Pharma Logistics Solutions

When a patient is at the end of your supply chain, a lot is at stake. We are focused on pharmaceutical logistics solutions that help you get life-saving products to the people who need them quickly and safely, and with complete visibility and quality assurance along the way.

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Speed, security, and a better patient experience

Global Reach

Scale your business and strategically position your distribution operations closer to customers around the world with the power of the world’s largest integrated global healthcare logistics network behind you.

  • 2,000+ daily flights to 220 countries/territories
  • More than 950 global field stocking locations
  • 1MM+ square metres of cGMP space
  • 68 global HLD facilities
  • 5,500 global healthcare logistics personnel
  • 230+ quality assurance professionals

Download the Global Healthcare Logistics Sales SheetOpen the link in a new window

Direct-to-Patient Solutions

Get critical speciality pharmaceuticals to your patients’ homes when they need them, with services that cover all the bases. We can help you give your customers the speed, visibility, and control they demand.

  • Outsource your fulfilment
  • Ensure delivery of a viable product with cold chain logistics
  • Offer early morning and 7-day a week delivery options
  • Provide delivery tracking and management tools
  • Give your patients flexible local pick-up/drop-off location options
  • Bring therapy delivery right into your patients' homes
  • Create an easy and efficient return process
  • Ensure security with narcotics (CIV to CII) cages and vaults
  • Expedite fulfilment with end-of-runway pharmacies in the UK and US

Order to Cash Solutions

Provide world-class customer service while streamlining your cash flow, managing costs, and scaling your business. We can manage your entire supply chain from order to payment so you can focus on improving lives.

  • Full call centre outsourcing
  • Pricing and promotions
  • Order processing and invoicing
  • Accounts receivable/payable
  • Customer service and dispute resolution
  • Return authorisations
  • Credits/debits processing
  • Reporting and metrics

Download the Order to Cash OverviewOpen the link in a new window

Tracking Innovation

When pharmaceutical deliveries are time and temperature critical, every second counts. Our next-generation sensor technologies can give real-time shipment visibility and a priority path through the network.

  • Secure digital end-to-end visibility solutions
  • Single-use chemical temperature indicators
  • Real-time digital temperature data loggers
  • GPS and RFID tracking(location within 2 meters)
  • Proactive alerts for staff and patients
  • Advanced sensor-based intervention and recovery
  • Delivery verification with signatures saved for up to 7 years

Learn more about UPS® Premier

Reverse Logistics

Making it easier for patients to send something back is just as important as getting it there. We help you customise a secure, compliance-friendly reverse logistics flow to increase supply chain sustainability, manage costs and improve customer loyalty.

  • Robust reverse logistics capability
  • Proactive product recall planning
  • Easy customer return and replacement solutions
  • Enhanced visibility across transport modes
  • Global pharmaceutical return compliance management

Direct to Pharmacy Solutions

UPS can handle deliveries that must be signed for by the pharmacist-in-charge.

  • Delivery directly to the retail pharmacies, instead of the receiving dock
  • Delivery alert with customised instructions
  • Improve pharmacy inventory receipt by a minimum of one day
  • Reduce times spent on delivery confirmation requests

Provell Pharmaceuticals Case Study

Setting up an order-to-cash supply chain for a virtual pharma company.

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A UPS logistics manager looking at order paperwork
A pharmacist placing a prescription in a bag for a customer

Lupin Pharmaceuticals Case Study

Helping one of India’s largest pharma players rethink US logistics.

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So, what happens to those vaccine needles?

Learn how UPS Healthcare and Stericycle have partnered to provide responsible medical waste product disposal services.

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UPS collects an order of vaccine needles and medical waste to be recycled.

Frequently Asked Questions

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Let's Talk

We'd love to find out more about your business needs.

Contact us to learn how a customised logistics plan could help position you for success.

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