Options for Changing Your Delivery

See what options you have to reroute, hold or cancel the delivery on your parcel so we can deliver it when and where you need it.

I Need To Change a Delivery I’m Receiving

You can reroute or reschedule parcels* online when you create a UPS.com profile and enable UPS My Choice®.

1. Open Your Dashboard

Log in to UPS.com to view your My Choice dashboard.

2. Select Your Parcel

Click on “Delivery Options.” If you don’t see “Delivery Options,” the shipper has restricted this option.

3. Follow the Prompts

Reroute your parcel to a different location or change the delivery date.

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*Sometimes, shippers restrict change delivery options based on parcel contents. For shipments like prescription medication, perishable items or high-value merchandise, the sender may require the delivery be made only to your address or require your signature.

Please note: Changing the delivery address of your parcel could delay your scheduled delivery date. In addition, transportation fees may apply to certain parcels.

I Will Not Be Home. Can I Put a Hold on My Deliveries?

When you sign into UPS.com, you can use UPS My Choice to request a hold on your deliveries in a few different ways:

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  • We can hold onto your parcel and deliver it once you're back in town.
  • You can request that we leave your parcel with a neighbour.
  • We can reroute your parcel to another address, in certain cases.
  • You can request we hold onto your parcel for you to collect at a UPS location.

Hold a DeliveryManage Preferences