Change a Delivery

Note: A UPS intercept request can be canceled or changed before it’s been completed. Fees may apply for all types of requests, however, you’ll only be charged if the request is completed.

Request the parcel be returned to you or redirect the parcel to another address.

Redirect the parcel to another address.

Reschedule the delivery for another day.

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Can I Put a Hold on My UPS Deliveries?

You can use UPS My Choice to request a hold on your deliveries in a few different ways:

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We can hold onto your parcel and deliver it once you are back in town.
You can request we leave your parcel with a neighbour.
We can reroute your parcel to another address, in certain cases.
You can request we hold onto your parcel for you to pick up at a UPS location.
You can request a change of delivery address prior to parcel delivery, subject to an additional charge.

Hold a Delivery

Manage Preferences

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FAQ

I’m not getting an option to change my delivery. Why?

There are a few reasons why a delivery change option may not be displayed. The shipper may have restricted delivery changes for their shipments or the parcel contents (high value items or imports, for example) may not be eligible.

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I missed the delivery of my parcel and got a notice instead. How do I change my delivery?

Use the UPS Delivery Notice number or the tracking number to track your parcel for the most current status. If you need to request a delivery change, select Change Delivery on the tracking page. If you are a UPS My Choice member, log in at UPS.com to request a delivery change. If you are a guest, you can make the request using the UPS Delivery Notice number.

Learn more about UPS Delivery Notice

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What are the benefits of enrolling in My Choice after creating an account?

Becoming a UPS My Choice member is free and gives you greater control over when and where your shipments will be delivered. Members have the option to have deliveries brought to a different address, be delivered on a different day or pick up deliveries at a UPS location, as well as tell your UPS driver where to leave parcels when you are not home.

Sign Up for UPS My Choice

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How can I indicate my special accommodation and disability needs?

You can provide your special accommodation and disability instructions by clicking ‘Change delivery’ on your delivery status email notification. Following that, please select ‘Provide access', ‘leave at instructions’ or special accommodations. Once special accommodations slider is set to yes, you can enter additional delivery instructions. ‘Knock louder and need more time’ will be set as default instructions and you can edit them in the text box.

If you have not received an email notification, you can register for UPS My Choice and indicate your needs through the portal.

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If I put a hold on my delivery, how long will UPS keep my parcel?

We will hold your parcel at one of our UPS Access Point for 5-7 days. However, please note that if your parcel is not collected within 5-7 days, we will return it to the shipper. For further information regarding your parcel, you can check ups.com/track. You can also track your parcel through the link you receive in email notifications.

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