Service Alerts

UPS is Open for Business

UPS operations will continue, with daily collections and deliveries except where constrained by government restrictions.

For parcels requiring a signature, our drivers can temporarily do this on behalf of the customer to avoid unnecessary contact via hand-held devices.

Reinstatement of UPS Money Back Guarantee

Effective for shipments sent on or after 10 May 2021, the UPS Money Back Guarantee is reinstated for Express services in Europe.

From 1 July 2021, there will be significant changes to the European Union’s Value Added Tax rules applying to the shipment of goods into the EU.

The VAT exemption currently in place for goods imported into the EU with a value up to €22 will be removed, meaning that these shipments will now be subject to VAT. These low value goods will therefore also require formal customs clearance. Please ensure you provide a complete and accurate commercial invoice to reduce the risk of customs delays.

The EU is launching an Import One Stop Shop (IOSS) platform to simplify the declaration and the payment of VAT for B2C imports up to a value of €150. This optional platform only requires you to register with a single EU Member State to manage your sales VAT throughout the EU, removing the need to register for VAT in every country you are selling goods to.

If you are a non-EU based supplier or marketplace selling goods to consumers in the EU, registering with the IOSS means you can collect accurate VAT for the purchase from the consumer at the point of sale, which can then be declared and paid in a periodic VAT return. Shipments containing a valid IOSS number will therefore not be subject to import VAT, which may help them move through customs quicker.

For more detailed information on how prepare your business, download the UPS EU VAT Reform Guide.

We are not responsible for and do not control governmental regulations, including the EU VAT reform rules and regulations. The information we provide may assist you with your shipments into the EU, but is not comprehensive and does not constitute legal or tax advice, and should not be relied on. You should consult your professional adviser for advice.

Effective 10 May, UPS will add an additional day in transit for UPS Standard shipments from Great Britain to Germany. This reflects the additional time currently required to clear shipments through German customs, due to increased volumes and shipments arriving with incomplete documentation. Please ensure a complete and accurate commercial invoice is provided for all shipments between Great Britain and the European Union.

These changes will be reflected in UPS shipping systems. For the latest status of your shipment, we encourage you to track your shipments on http://www.ups.com