This document contains:
During times of extreme volume surges, temporary peak surcharges may be implemented to ensure our network continues to operate effectively.
As previously announced, a peak surcharge applies to shipments from major Asia Pacific origins to 19 countries in Europe. Effective 28 November 2021 until further notice, the peak surcharge applied to import shipments from major Asia Pacific origins to 19 countries in Europe will increase.
The previously announced peak surcharges applied to shipments from China Mainland, Hong Kong SAR, and Macau SAR, as well as the peak surcharges applied to international shipments to, from or invoiced in 19 countries in Europe to all destinations will continue to apply.
In order to ensure our network continues to operate effectively during the holiday season, UPS will implement a temporary Peak Season Surcharge for parcels that meet the specifications for the Large Package Charge and Over Maximum Limits Charge, as well as the Additional Handling Charge.
Effective 31 October 2021 until 15 January 2022, the Peak Season Surcharge will be a flat fee per parcel charged in addition to existing rates, surcharges and/or fees.
An account number is invalid if it is not the correct account number for the bill-to party, or if it is the account number for a consignee or third party who fails to pay the shipping charges.
Packages with an actual weight of more than 150 pounds (70 kg), or that exceed 108 inches (274 cm) in length or a total of 157 inches (400 cm) in length and girth combined, as measured to determine their billable weight, are not accepted for transportation. These packages are subject to an Over Maximum Limits surcharge, in addition to all other applicable charges, if found in the UPS small package system. Packages exceeding 157 inches (400 cm) in length and girth combined are also subject to the Large Package Surcharge.
If a mistake has been made in the address, we will make every reasonable effort to find the correct address and deliver the shipment if it is within the same destination country. An additional charge for this service will be billed to the shipper. You can view the address correction charges in the Additional Charges table.
UPS Brokerage services are provided at no extra cost for routine customs clearance. Our aim is always to provide the one-step, seamless process and quick customs clearance that is crucial to on-time delivery. Clearance preparation begins while your shipment is still in transit because of the advance notice feature on the UPS network. Government regulations require specific documentation for international shipments, and UPS provides expert services for the preparation of complete and accurate export documentation. We offer optional customs services to help you prevent unpredicted delays to your shipment. Some of these services are subject to additional charges. Please see these charges in the Additional Charges table.
Additional charges that may apply for customs clearance procedures include, but are not limited to, the following:
For full details, contact your UPS representative. All supplements and additional charges are exclusive of tax.
UPS will charge a fee for every import shipment subject to customs entry requirements.
UPS will charge a report fee for every report or data set sent to the customer upon customer's request.
UPS will charge an admin fee for every extraordinary brokerage task performed upon customer's request.
UPS will charge a fee for every SAD document sent to the customer upon customer's request.
Upon importer's request, UPS will contact the importer for every clearance.
UPS carbon neutral is an option for shippers who are conscious about their climate impact and are doing something positive about it. Using UPS carbon neutral lets you demonstrate your commitment to climate change, and enables you and your package recipients to share in that commitment. When you select UPS carbon neutral, a flat fee will be added to your bill for each package selected.
Charges to a payer's account in a foreign currency will be converted to the payer's currency using a weekly exchange rate secured through major money centre banks.
Import shipments are subject to customs duties and taxes. In the event UPS prepays duties, taxes and other government charges on behalf of the payer, a fee will be charged based on the advanced amount.
Extended Area Surcharge
UPS provides a collection or delivery service in extended, as well as urban, areas. An additional charge applies for each shipment that is collected or delivered in an extended area.
Remote Area Surcharge
This surcharge is applied for delivery to or collection from an area beyond UPS extended areas, which are less accessible for collections and deliveries (domestic and international services).
This charge is for shipments outside the EU, when the payer of duties and taxes is not located in the destination country. It is billed to the party who pays the transportation charges.
UPS will send you an invoice for the services we have provided. The invoice will stipulate a date for payment. If UPS does not receive payment on or before that date we reserve the right to charge you interest. The rate of interest, which is determined by prevailing rates, will be indicated on the invoice.
UPS will send you an invoice for the services provided. In the event that payment of an invoice is overdue, UPS may charge a late payment fee. The relevant amount will appear on your next UPS bill. This fee is in addition to any interest charges and legal rights and remedies available to UPS.
You can have your shipment picked up from your home or office by scheduling a collection service online at ups.com or by calling 03457 877 877. UPS will pick up all packages with a single collection service request. A collection service may be scheduled for the same day or a future day.
On-call collection service charge applies for Electronic Return Label, Print Return Label, and regular or alternate address pickup. Cash payments are available for on-call collection service.
Charges differ based on the collection service request type:
- Same Day by Phone
- Same Day on the Web
- Future Day by Phone
- Future Day on the Web
This charge does not apply to:
- Return package collections included in the UPS 1 Attempt and UPS 3 Attempts Returns Plus services.
- Collections containing international shipments to destinations outside the European Union within the pickup stop
Note: UPS Worldwide Express Freight® collection or drop-off can either be scheduled at ups.com or by calling UPS. UPS Worldwide Express Freight collections cannot be combined with UPS Standard or Express small package collections.
Depending on origin and destination, this surcharge may apply to certain UPS Worldwide Express Freight shipments. To determine if a particular origin or destination has an oversize pallet limit, please visit www.ups.com/worldwideexpressfreight.
UPS provides delivery service to residential addresses as well as business addresses. A residential delivery is one made to a home, including a business operating out of a home. For each residential delivery, an additional charge per shipment applies.
Use "Adult Signature Required" to prevent minors from accepting deliveries of goods for legal or other reasons. This may apply to alcoholic beverages and tobacco products, but also to goods that you prefer an adult to receive.
Normally, UPS requires the signature of the receiver for all deliveries. As an exception, deliveries in certain countries are allowed on "Driver release" (delivery in a location in the receiver's premises without the need for a signature) or on "Letter box release". Letter box release is a secured release by a service provider which will allow residential packages to be left in a safe letter box without a signature.
Use Signature Required to prevent the use of "Driver Release" or "Letter Box Release" in applicable countries.
When UPS has taken measures to try to deliver any Worldwide shipments, but has been unsuccessful, we will process your shipment acting on your instructions. The transportation cost and a surcharge will be charged to the shipper for the processing of each such undeliverable shipment. Please see the Additional Charges table for pricing information.
For all shipments within the EU and within your country, we will automatically return your shipment by UPS Standard service (where available). Transportation and fuel charges will apply for the return.
All our additional charges and optional service charges are exclusive of taxes. Where applicable, value added tax (V.A.T.) will be chargeable at the standard rate.
A UPS driver will visit you once a workday to collect your shipments. A weekly service charge will apply.
EU regulation 831/2006 came in to effect on 1 March 2008 and requires that all volume carried on aircraft originating within the EU be subject to security checks prior to loading. As a result of UPS's compliance to this regulation, shippers' packages may be scanned by X-ray/EDS equipment.
Shippers contribute to this program by paying a surcharge for their international shipments and their shipments within Europe using UPS Express Plus, UPS Express, UPS Express Saver, and UPS Expedited services.
UPS provides a collection and delivery service in extended areas as well as urban areas. An additional charge applies for each shipment that is collected or delivered in an extended area. This charge can be found in the Additional Charges table.
This charge applies when the Bill Receiver or Bill Third Party option has been selected and the bill-to party refuses to pay the shipping charges. A processing fee per shipment will be charged to the shipper, in addition to the shipping charges and other amounts payable when non-payment occurs. You can calculate the fees using the Additional Charges table.
UPS will send you all invoices via your preferred method. From 6 August 2018, if you have a UPS account number and do not choose to receive your invoice electronically, you will be charged a fee for each paper invoice sent.
Additional Handling applies to the following:
UPS also reserves the right to assess the Additional Handling Charge for any package that, in UPS's sole discretion, requires special handling.
In consideration of the additional handling required on our part, and subsequent potential delays in processing these shipments, UPS does not provide a money-back guarantee for them. UPS does, therefore, not refund the shipping charges if shipments requiring additional handling are not delivered by the time normally scheduled for such shipment.
A Large Package Surcharge will be applied to each UPS package when its length plus girth [(2 x width) + (2 x height)] combined exceeds 300 cm, but does not exceed the maximum UPS size of 400 cm.
Large Packages are subject to a minimum billable weight of 40 kg in addition to the Large Package Surcharge.
An Additional Handling charge will not be assessed when a Large Package Surcharge is applied.
A fee will be implemented, effective 01/01/2021, on all shipments (excluding letters and documents) exported and imported between European Union Countries and Great Britain (England, Scotland and Wales), as well as shipments between Northern Ireland and Great Britain. This fee covers the incremental transportation and handling costs due to network adjustments. It does not cover any additional brokerage services.