Product returns cost money - no one's disputing that. But a flexible returns policy can boost customer satisfaction and fuel increased sales over time.
According to the UPS Pulse of the Online Shopper™ survey, the majority of shoppers check returns policies before making a buying decision. So when you establish an easy returns and exchange process, customers feel more confident, which can, in turn, drive more purchases, repeat sales and positive recommendations.
Our experts can help you decide the best service, or mix of services, for you and your customers. With more returns options than any other carrier, together we'll find something hassle-free for your customers.
Because one-size-fits-all doesn't always fit, we have UPS Returns™ solutions to meet your level of need. Ship your products with pre-printed return labels, integrate returns processing on your website or expand drop-off and collection options.
And should your high-value product need returns or replacements, we can offer you and your customers peace of mind with more personal, contract-only services that bring a UPS driver right to your customers' door to package up returning items.
With all returning shipments in the same delivery network, you can monitor all packages, allowing you to prepare and better equip yourself for returning stock. This comprehensive view of your moving inventory can help you streamline practices, reduce waste and profit more from your existing products.
Start in our UPS Help Centre for tips about services, solutions, and FAQs or search by topic.
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