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Returns

Turn returns into a money-maker.

E-commerce Returns

Product returns cost money - no one's disputing that. But a flexible returns policy can boost customer satisfaction and fuel increased sales over time.

According to the UPS Pulse of the Online Shopper™ survey, the majority of shoppers check returns policies before making a buying decision. So when you establish an easy returns and exchange process, customers feel more confident, which can, in turn, drive more purchases, repeat sales and positive recommendations.

Understand what your customers' preferences are, and see how our returns services can help you deliver on them.

Our experts can help you decide the best service, or mix of services, for you and your customers. With more returns options than any other carrier, together we'll find something hassle-free for your customers.

Because one-size-fits-all doesn't always fit, we have UPS Returns™ solutions to meet your level of need. Ship your products with pre-printed return labels, integrate returns processing on your website or expand drop-off and collection options.

And should your high-value product need returns or replacements, we can offer you and your customers peace of mind with more personal, contract-only services that bring a UPS driver right to your customers' door to package up returning items.

The UPS Access Point Network Provides Convenient Drop-off Locations for Your Customers' Returns

Optimise your reverse logistics processes for improved time- and cost-efficiencies.

With all returning shipments in the same delivery network, you can monitor all packages, allowing you to prepare and better equip yourself for returning stock. This comprehensive view of your moving inventory can help you streamline practices, reduce waste and profit more from your existing products.

See Our Full Portfolio of Returns Services

Recommended Services

UPS Returns

Get three return label options for quick shipments

Online Retail

Offer convenient locations for customers to drop off return shipments

Reverse Logistics and Post-Sales Services

Shorten the turnaround time for products in need of service and repair

Online Shopper Survey

67% of online shoppers look at the returns policy before buying.

Get More Insights from the UPS Pulse of the Online Shopper™ SurveyOpen the link in a new window

Gain Insight

Read and Learn: Move Your Business Forwards

Discover three ways that UPS Returns can help you grow your business.
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