More shoppers are buying online because sometimes it's simply easier. Schedules are packed and shops can be crowded, so shopping from a computer or smartphone skips those challenges - though it can introduce new ones.
That's because those same busy consumers are frequently away from home and miss package delivery attempts. And that frustration can keep people with money to spend from buying online. But when you offer alternative delivery locations, conveniently accessible to customers, you solve those problems and encourage more purchases more frequently.
We've got more than 27,000 such locations across Europe and North America, clustered around large cities where this consumer need is greatest. Our team scouts local areas to find shops that are safe and convenient options for your customers to collect their online purchases.
Here's how it works:
And since schedules change, invite your customers to sign up for UPS My Choice®, so they can proactively redirect and reschedule eligible shipments as needed. That extra flexibility improves the overall shopping experience, helping you to boost customer satisfaction and the likelihood of repeat sales.
Our international network means that you - and your customers - know what to expect whether you're shipping in-country or across continents. The precision and reliability of the network allows you to build confidence as your business crosses borders.
Your customers are looking for that same confidence and convenience in your returns process. Any unease here can contribute to basket abandonment, so offering a network of drop-off locations can help to assure customers of easier returns if and when they need them.
Give your online customers additional delivery options that work with their schedule.Display the videoOpen the link in a new window
Use UPS Access Point™ locations for lower rates and more convenient shipping options
Easily estimate your shipment's transit time and cost with our online calculator.
Consumers prefer 3 in 10 parcels be delivered to non-residential locations (e.g. UPS Access Point locations, their workplace, local retailer, etc.).
Sign up for email offers, insights, and industry news that can help improve your shipping. You can manage your preferences at any time.
News and Insights to help you ship smarter
Service Updates to alert you to severe weather and events impacting operations
Promotions and Offers to help you get the most for your money
Product News to keep you up-to-date on new services, tools and features