Access the Order Supplies tool in the Shipping menu to view the free supplies UPS offers, such as pouches, and Express envelopes and boxes.
Log in to place an order, and if you have a UPS account, add the account to your profile to ensure all available supplies are displayed. Once you’ve submitted the order, you can add items to a Quick List of frequently used supplies for easy reordering.
Supplies should arrive within a few business days.
You can also purchase additional packing materials and supplies, including wine packaging, from Mail Boxes Etc. and our customer centres.
We simplified our tracking display to focus on the parcel’s current status and what to expect next. Our goal is to make the tracking information easier to understand by emphasizing what is most important.
When a sender creates a label for an order, we provide a tracking number the sender may share with the customer before uploading the information to UPS.
Once the sender transmits the shipment information to UPS, you'll be able to track your package and see the status, "Order Processed: Ready for UPS."
Once UPS has possession of the package, you'll see updates such as "Origin Scan" or "Pickup Scan" to indicate we have the package. With these scans, we'll calculate and display a scheduled delivery date.
If your tracking number returns an “invalid” or “no information found” message, please contact the sender. If no information shows on your package when you track, our representatives will not have any information either. Only the sender can start an investigation or reship an item to you.
To help ensure the safety of your package, the driver will try to leave your package out of plain sight. We recommend that you check all exterior doors and any locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. You should also check with anyone who might have retrieved the package. If you’re still unable to locate the package, contact the sender to start a claim.
Note: UPS urges package senders (rather than receivers) to initiate claims because package senders are in receipt of the most essential claim documents (invoices, receipts, detailed merchandise descriptions, tracking numbers, etc.).
Package senders or receivers can use our online submission process to report package damage. An inspection by a UPS representative may be required. You also have the option to submit photo documentation along with your claim. Although photo documentation is not a requirement, providing photos can help us resolve your claim more efficiently. If you are unable to submit a claim online, contact the sender to start a claim.
Note: UPS urges you to review photo documentation requirements to help prepare your damage claim.
Look for a red box labeled “Special Instructions” on the tracking results page. If this is displayed with the message "Signature Required" or "Adult Signature Required," then a signature is needed to receive your package.
You can provide delivery instructions, specify a neighbor to receive your package, or in some cases authorize release without a signature by signing up for UPS My Choice®.
We understand it may be difficult to receive deliveries during the day at home. To make it easier, we will often deliver your package the following day to a nearby UPS Access Point™. These are business locations near your home where the package will be held over seven days, until you are able to pick it up.
Continue to track your package on ups.com, and look for the “Delivered to UPS Access Point” scan. The address, hours, and directions to the UPS Access Point location are available on ups.com.
If you sign up for UPS My Choice®, you can choose a preferred UPS Access Point for future deliveries and also designate an alternate location.
With the number on the InfoNotice left by the driver, you can also choose to have the package redelivered to your address. It could take up to two business days for the package to be redelivered to you, depending on the status of the package when you make the request.
If tracking shows that you have an "exception," it means an event or situation, such as a customs delay, may cause your delivery to be rescheduled.
Check the Shipment Progress section in Tracking for the most up-to-date details about changes in delivery schedule.
Shipment movement information is captured each time we scan your tracking label in the UPS delivery system. There may be several days between scans if the package is going cross-country or moving between countries.
Please note our representatives will have the same information displayed on the Tracking tool.
UPS Mail Innovations®, chosen by the sender for your shipment, is a service where UPS transports the package to the destination area and final delivery is completed by the local postal service.
Please note that once UPS has handed over your package to the local postal service, there are no further updates we can provide on the status of your package, nor can we make any changes to the delivery address.
If you need to change the address of the package or you want to upgrade to a different service, you will need to contact the sender of the package.