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What to do if you receive a UPS InfoNotice

At the top, you'll see the date the UPS InfoNotice® was left, as well as the day and estimated time of the next delivery attempt. If your shipment is C.O.D. or Signature Required, refer to the boxes on the notice that were checked by your UPS driver.

To change your delivery options or give us other instructions, simply select the Track Your Shipment link below. Enter your 12-digit UPS InfoNotice number in the Tracking or InfoNotice Numbers field, and select the Track button. This will take you to the Tracking Summary page. On the Tracking Summary page, select the Change Delivery button:

  • Will Call: UPS will hold your package at a nearby location for you to collect.
  • Delivery to Another Address: Provide a different delivery address for the package.
  • Reschedule Delivery: Specify a future date you want UPS to deliver the package.
  • Return to Sender: UPS will return the package to the sender.
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