UPS Billing Centre Payment Support

Methods of Payment Accepted

You can use the following payment methods in the UPS Billing Centre:

  • Electronic Payment From a Bank Account - Electronic Debit
  • Cheque (with a Remittance Stub)
  • Payment Card
  • Alternative Payment Methods (vary per country)

Note: Use of a Payment Card is restricted to certain UPS customers.

Payment Plans

Yes, if you are on a payment plan you can use the UPS Billing Centre to view invoices, create reports, and schedule payments.

Electronic Funds Transfer Plans

If you are on an Electronic Funds Transfer Plan, you cannot initiate electronic funds transfers in the UPS Billing Centre. However, once funds are transferred to UPS, you can see the payments in the Payment Activity area.

Partial Payments

You cannot make partial payments or short pay invoices in the UPS Billing Centre. In order to make a payment in the UPS Billing Centre, you must pay the full Amount Due.

One-Time Payments

Setting Up One-Time Payments

To schedule payments in the UPS Billing Centre, you must set up at least one Payment Account in the Payment Tab.

The Company Administrator must provide you with the authority to make payments before you can Set Up Payments in the UPS Billing Centre.

To set up One-Time Payments online in the UPS Billing Centre:

  1. Select the Pay Now button on the Overview page to pay outstanding invoices
  2. You may select the Pay Now button on the Invoice Summary page. When the Pay Now button is selected, the user will be directed to the Manage One-Off Payments page
  3. Select the invoice you want to pay
  4. Select the day you want the payment to be processed by UPS. The payment cannot be scheduled after the due date. If the invoice is due upon receipt, the current day will be selected by default
  5. Select your Payment Account

Automatic Payments

When you establish Automatic Payments for an account, any future invoices presented through the UPS Billing Centre will be set up for payment. These invoices are subject to any threshold or expiration dates you establish at the time of setting up Automatic Payments.

All invoices currently in the UPS Billing Centre at the time of establishing Automatic Payments will not be paid automatically. You will need to schedule One-Time Payments for all current invoices.

If your account is enrolled in a Prepayment Plan with UPS, any Automatic Payments set up for your account will be cancelled in the UPS Billing Centre.

Setting Up Automatic Payments

To set up Automatic Payments in the UPS Billing Centre:

  1. Log in to the UPS Billing Centre
  2. Select the Payment tab
  3. Select Automatic Payments
  4. Select Add Automatic Payments
  5. Select New
  6. Select the Account Number for the Automatic Payments
  7. Using the drop-down menu select the Payment Method
    • Additional Payment Account information can be entered by selecting the Payment Account link
  8. Select Next
  9. On the next screen provide the following information:
    • Pay Amounts
      • Total Amount Due
      • Total Amount With a Threshold
    • Payment Transfer Date
      • Days before due date
      • On day [Monday, Tuesday, Wednesday, Thursday, Friday] of week
    • Effective Period
      • Until Cancelled
      • Until Date
  10. Select Submit
  11. Verify Automatic Payments Details
  12. Select New
  13. Confirm Automatic Payments Information

Upon completion, the system displays a confirmation page informing you the Automatic Payments sign-up process was successfully completed.

Note: In order to set up Automatic Payments you're required to review and accept the Automatic Payments Legal Agreement.

Cancelling Automatic Payments

To cancel Automatic Payments in the UPS Billing Centre follow these steps:

  1. Select the Automatic Payments tab in the Payment section
  2. Select Cancel in the Action column to terminate Automatic Payments for the account
  3. Select Submit on the Cancel Automatic Payments screen

Adjustments and Automatic Payments

You can request a dispute/adjustment of a charge if you are set up for Automatic Payments. The adjustment must be entered prior to the scheduled payment date entered.

View Payments

Select the Payment tab and then select the Payment Activity tab to view payments and confirm a payment has been scheduled through the UPS Billing Centre:

  1. Select the Payment tab
  2. Scheduled Payments will appear on the right side of the page

To confirm a payment has been completed:

  1. Select the Payment tab
  2. Select the Payment Activity tab
  3. Complete the Search Criteria as appropriate, including selecting Paid from the Status drop-down

Paid invoices also can be viewed from the Invoice tab.

You can also create an e-mail preference so that you are notified when payments are scheduled or successfully completed.