UPS Billing Centre Invoice Support

Search Invoices

Invoices will remain in the UPS Billing Centre for a rolling 52 weeks from when the invoice is paid. You will have the ability to search and download invoices in PDF, CSV, or XML file format from the Archive History page regardless of their payment status.

View Open Invoices

To view Open Invoices in the UPS Billing Centre, do the following:

1. Log in to the UPS Billing Centre
2. Select the Invoice tab from the Overview page.
3. The invoices presented are Open/Past Due invoices. You can also select the following Invoice Status categories:
• All
• Open/Past Due
• Past Due
• Payment Pending
• Open
• Underpayment/Adjustment
• Payment Returned
• Paid
• Overpayment/Adjustment
• Closed

Download Invoices from the Invoice Page

Individual invoice data is available in five different formats:

• PDF
• Remittance Stub
• UPS Billing Data File
• UPS Billing Centre Lite Data File
• UPS Billing Data XML

To download an invoice:

1. Log in to the UPS Billing Centre
2. Select Invoice from the Invoice drop-down menu
3. The invoices presented are Open/Past Due invoices
   • For an Individual UPS Account, select the Invoice Number
   • For a Consolidated Payment Plan, select the Plan number then the Invoice Number
4. Select the View/Download Invoice button
5. Choose the data format you would like to view/download the invoice

Download Historical Invoices

You can download up to 52 weeks of invoice history. Individual invoice data is available in three different formats:

• PDF
• UPS Billing Data File - CSV
• UPS Billing Data File - XML

To download historical, consolidated invoices in the UPS Billing Centre:

1. Log in to the UPS Billing Centre
2. Select Archive History from the Invoice drop-down menu
3. Select Individual UPS Account or Consolidated Payment Plan, depending on your account type
4. Enter the invoice date you want to retrieve invoices for (the default is the past 30 days)
5. Choose which file format you would like to receive the data in - PDF, CSV, or XML - and select Search
6. To download the invoices, select the check boxes next to the invoices
   • If multiple PDF invoices are selected, the downloaded file will be a ZIP file that contains the individual invoices.
   • If multiple CSV files are selected, the downloaded file will be a single CSV file containing all consolidated invoices.
   • If multiple XML invoices are selected, the downloaded file will be a ZIP file that contains the individual invoices.
     

Invoice Credits

• If you are set-up for Automatic Payments, credit invoices will automatically be processed as a refund.
• If you use the One-Time Payment option, select the Credit Invoice to be refunded.

If you need additional assistance, contact a UPS Billing Centre representative.

Contact UPS