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What are the identification requirements for picking up a package from a UPS Access Point location?


You'll need one of the following forms of identification to pick up your package at a UPS Access Point location:

    • Option 1: Present a government-issued photo ID, such as a driver's license, passport, foreign national or military ID. The full name on the ID must match that of the package's Ship to label.



  • Option 2: Present any other photo ID containing your full name, along with one of the following documents also containing your full name: utility/phone bill, council tax bill, wage slip, or bank statement.

  • Option 3: Present a government-issued photo ID along with a shipper-provided package release code (if required).*

If you need someone else to collect your package on your behalf, they'll need to bring a valid government-issued photo ID or another valid photo ID containing the full name along with a utility bill, tax bill, or bank statement with full name and proof of connection to the address on the UPS label or to the named person (named person's valid ID or photocopy). Also accepted as proof of connection is an official notification (from the shipper or UPS) that provides the shipment/order details for the parcel (recipient name, shipper name, UPS Access Point location address and tracking number). Notifications can be printed out or provided on a smart phone.

If your shipper provides a package release code for your delivery, your friend or family member can present their photo ID and the code to pick up your package.*

*Note: While we'll notify you on shipment notifications or tracking status updates if you need a code to collect your package, your shipper will provide the code directly to you.