Customer Care

Are you an existing customer with questions regarding shipments or your account?

Call +44 (020) 7949 0182 and +44 0845 161 0015 to speak to a highly trained UPS Healthcare professional or email them at ukhealthcaresupport@ups.com with your account number and enquiry details.

If you are an existing Poltraf customer and have an enquiry on your shipment, please dial +48 71 315 32 25 to speak to a trained professional or send a message with your email and details.

In this business, time is of the essence. That is why we created our new UPS Healthcare™ Customer Care. Our employees are trained extensively on the business and are solely dedicated to UPS Healthcare customers so you can get answers quickly and get back to doing what matters most – providing for patients.

Please note: Shippers will need to use their assigned pin to be correctly routed to UPS Healthcare Customer Care.

Track Your Poltraf Shipment

Type in your shipment number in the box below to get the status updates.

Ask an Expert

Looking to learn more about what UPS Healthcare can do for you?
Click Here