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Services FAQ

How can I ship a package internationally using UPS CampusShip?

UPS CampusShip allows customers to ship internationally, provided that they have the necessary supporting export documentation for all packages. To select the appropriate forms for your shipment, follow these steps:

  • If you have set your preference to display suggested forms for your shipments, the checkboxes next to the recommended export forms will be selected. You can check or uncheck any form listed.
  • You can complete the selected forms online or print blank forms and complete them manually.
  • Select Create Documents to fill in the required information and create completed, printable export forms.
  • Select Print Blank Forms to print out and complete the selected blank forms manually at your convenience.


Note:
International forms must be enabled by your Administrator.

For information to determine which export documents may be required for your shipment, select the Resources tab, and select Export Documentation. For further information, select Resources and go to Contact UPS for the telephone number for International Customer Service.

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How can I use UPS Return Services with UPS CampusShip?

UPS CampusShip provides various return services that allow you and your customers to return goods by paying a nominal fee.

UPS Returns® - Print Return Label
This Return Service allows you to create a return label and send it to the recipient with your shipment or separately.

UPS Returns® Plus
With this option, a UPS driver carries a preprinted return label when attempting to collect the return package. Choose between these two options:

  • UPS 1 Attempt Returns Plus allows the shipper to request one collection attempt for return of a UPS-compatible package. If the package cannot be collected the label is left for the recipient to return the package via any UPS method.
  • UPS 3 Attempts Returns Plus allows the shipper to request three collection attempts for return of a UPS-compatible package. After the third collection attempt, the label is returned to UPS.


Note: UPS Return Services is available to most countries and territories.

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Can I ship C.O.D. using UPS CampusShip?

UPS accepts Collect on Delivery (C.O.D.)shipments for delivery within the following areas:

  • Between the United States and Puerto Rico
  • Within Canada
  • Between Canada and the United States
  • Within the EU, Norway and Switzerland.


Note: C.O.D. may not be available unless your CampusShip Administrator has enabled this option.

UPS C.O.D. service allows you to sell to customers without extending credit or requiring prepayment.

C.O.D. service is available for amounts up to USD 50,000 or local currency equivalent per package where the payment is by cheque. In the EU, Norway and Switzerland, UPS C.O.D. service is available for amounts up to USD 5,000 or local currency equivalent where the payment is cash ( 750 for cash C.O.D. shipments to France). Note: Cash payment is available only in Europe. UPS delivers the C.O.D. package and collects from the consignee the amount shown on the UPS C.O.D. tag. Collected funds are remitted promptly.

You can request that UPS accept only a money order, cashier cheque, official bank cheque, cash (in Europe only), or similar instrument for the exact amount of the C.O.D. package. If you do not specify this option, UPS can also accept a business or personal cheque. UPS will not accept cash (currency) in any amount for a C.O.D. package. Note: In Canada, you can request that UPS accept only a money order, certified cheque or official bank draft.

For more details on C.O.D., select Resources on the tool bar, go to UPS Customer Service, go to Finding Rates and Delivery Times, and select Additional Services.

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What is the maximum declared value for my shipment?

UPS CampusShip supports a declared value of up to USD 50,000 or local currency equivalent when a UPS Account is provided. Credit card transactions are limited to USD 5,000 declared value or local currency equivalent.

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Can I request that UPS monitor my temperature-sensitive or time-critical package?

With UPS Proactive Response™ you can authorise UPS to monitor your time-critical package as it moves through the UPS network. If anticipated scans do not occur, we will proactively communicate with you and your customers. If on-schedule delivery cannot be accomplished, UPS will use reasonable efforts to protect properly-designated temperature-sensitive packages until the delivery can be made.

Note: This contractual, fee-based service is available for the U.S. Origin Domestic (UPS Next Day Air®Early A.M.®, UPS Next Day Air®, UPS Next Day Air Saver®), U.S. Origin International (UPS Worldwide Express PlusSM, UPS Worldwide ExpressSM, UPS Worldwide SaverSM, UPS Worldwide Express NA1SM), International Origin Worldwide Movement (UPS Express Plus®, UPS Express NA1, UPS ExpressSM, UPS Express SaverSM), Transborder Movement (UPS Express Plus®, UPS ExpressSM, UPS Express SaverSM) and Domestic/National Movement (UPS Express Plus®, UPS ExpressSM, UPS Express SaverSM) services to and from designated UPS Proactive Response countries.

 

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