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Import/Export

United Kingdom to Canada

Country or Territory Regulations Topics:

Import Documentation

Bilateral free trade agreements or unilateral autonomous preferential agreements allow the import clearance of certain products with a reduced duty rate or with a full duty exemption. The products benefiting from the preferential treatment must fulfil the necessary rules of originating in a country or territory covered by the preferential trade agreement.

An exporter who wants his products to benefit from the preferential treatment must be able to prove that his products fulfill the rules to be originating in a country or territory covered by the preferential trade agreement and they must provide a preferential document validated by the customs authorities or document with a valid preferential statement issued by themselves.

The preferential trade agreement foresees the following preferential proofs under CETA-see Miscellaneous.

Customs and Health Canada require an invoice listing the drug identification number (DIN), each medicine's generic or common name, the scientific name, the ingredients, and the name and address of the manufacturer. Attach the prescription to the invoice to avoid delays.

A drug product, as identified by a unique DIN, is defined by the brand name, manufacturer's/distributor's name, medicinal ingredient(s)and corresponding strength(s), the pharmaceutical dosage form, and the route of administration.

CETA

The EU-Canada Comprehensive Economic and Trade Agreement (CETA) is a trade agreement between the European Union (EU) and Canada. Under this agreement duty rates on traded goods can be reduced or eliminated.

All exporters of consignments of goods with a value greater than 6000 EUR to Canada must be registered in the Registered Exporters System (REX). If you register and are exporting consignments of goods with a value greater than 6000 EUR to Canada you can avail of preferences under CETA. To register you should register complete the EU exporters to Canada application form and send it to the Origin and Valuation Unit.

Exporters must use their REX number on the origin declaration to claim preference under CETA. If you are importing from Canada, you can qualify under CETA for preferences, but you do not have to register in REX.

The origin declaration, the text of which is given below, must be completed in accordance with the footnotes. However, the footnotes do not have to be reproduced.

(Period: from___________ to __________(1)) The exporter of the products covered by this document (customs authorization No ...(2)) declares that, except where otherwise clearly indicated, these products are of ...(3) preferential origin. ..(4) (Place and date) .(5) Signature and printed name of the exporter)__________________

(1) When the origin declaration is completed for multiple shipments of identical originating products within the meaning of Article 19.5, indicate the period of time for which the origin declaration will apply. The period of time must not exceed 12 months. All importations of the product must occur within the period indicated. Where a period of time is not applicable, the field can be left blank.

(2) For EU exporters: When the origin declaration is completed by an approved or registered exporter the exporter's customs authorization or registration number must be included. A customs authorization number is required only if the exporter is an approved exporter. When the origin declaration is not completed by an approved or registered exporter, the words in brackets must be omitted or the space left blank. For Canadian exporters: The exporter's Business Number assigned by the Government of Canada must be included. Where the exporter has not been assigned a business number, the field may be left blank.

(3) "Canada/EU" means products qualifying as originating under the rules of origin of the Canada-European Union Comprehensive Economic and Trade Agreement. When the origin declaration relates, in whole or in part, to products originating in Ceuta and Melilla, the exporter must clearly indicate the symbol "CM".

(4) These indications may be omitted if the information is contained on the document itself.

(5) Article 19.3 provides an exception to the requirement of the exporter's signature. Where the exporter is not required to sign, the exemption of signature also implies the exemption of the name of the signatory.

The European Commission provides detailed guidance on the rules of origin in the EU-Canada Comprehensive Economic and Trade Agreement (CETA)

Goods under IATA Special Provisions A67 require a MSDS (Material Safety Data Sheet).

It is not required for all, however shipments can be held by local authority in United Arab Emirates after screening due to lack of MSDS (Material Safety Data Sheet) or NON DG (Dangerous Goods) declaration letter from the shipper resulting to misconnections and impacting end-to-end service.

It would be advisable for all shipments originating, transiting and terminating for UAE to have MSDS or NON DG declaration from shipper enclosed in the shipment and copies to be uploaded in IDIS.

Export procedure ex United Kingdom

A formal electronic export declaration must be sent to customs authorities by the exporter or their representative. Customs authorities grant the release for export and issue an Export Accompanying Document (EAD) with a unique Movement Reference Number (MRN). UPS operated simplified procedures allowing export formalities to be completed upto 14 days after export.

Informal Declarations
An informal declaration is possible for shipments up to a national threshold. The informal declaration is based on the invoice value and is restricted to shipments not subject to prohibitions and restrictions (for example, embargo regulations) or special export procedures (for example, temporary export). The informal clearance will be done by UPS at the point of exit.

National Requirements
Shipments up to a value of 873.00 GBP can be declared informally on the basis of the invoice.

The EORI (European Union Registration and Identification) number needs to be included with the Invoice for any shipment with value exceeding 873.00 GBP. The EORI number can be obtained by the shipper using website link: www.gov.uk/EORI

UPS service
UPS offers the service to prepare export declarations on behalf of the exporter without additional fees.

Export Documentation

Valid passports can be shipped as documents. The description must clearly state 'passport'. Shipping passports require the approval of the UK customs authorities. A delay of minimum one day has to be calculated.

Please check the import related information if passports are allowed for importation.

Clearance Information

The importer of record (IOR) is generally the Canadian entity that orders the goods. Typically the IOR pays the duties and taxes. Where a formal release is required, goods are manifested for Customs control purposes.

Commercial imports over $2500 and controlled goods of any value are manifested and require a unique business number for the IOR. Manifested casual imports (ie formal entries) use the unique BN of the broker. If the invoice displays different Canadian Sold To and Ship To addresses, the IOR is the Sold To address. A Non-Resident Importer is exempt from this requirement. The broker must have written power of attorney for the IOR. Third-party brokers must be given the import documents for clearance on behalf of their consignees.

Credit card payments are accepted upon delivery for freight and import charges by this destination. Contact UPS or the UPS service partner in the destination country or territory to determine which credit cards are accepted.

Restrictions may apply for freight collect shipments from the origin country or territory. Contact UPS or the UPS service partner in the origin country or territory prior to shipping.

UPS cannot deliver to a P.O. Box address. All packages require a consignee's contact name and complete street address including apartment, suite or unit number if applicable. The consignee's telephone number should be provided if known.

Packages which are refused by the consignee or cannot be delivered for any reason will be held, and the shipper will be contacted for further instructions. This applies to all service levels.

Areas Served

Service is provided to and from certain cities.

Some shipments may be shipped by surface transport and/or handled by a UPS independent contractor. Shipments handled by independent contractors and destined to remote delivery areas may be delivered to a centralized delivery location and require the consignee to pick up the package.

Sub Contractor Information: Independent contractors deliver and pick up packages in extended areas of Alberta, Ontario, Quebec, Manitoba, Saskatchewan and British Colombia and in all areas of New Brunswick, Newfoundland , Nova Scotia, Prince Edward Island, Yukon, Northwest Territories and Nunavut.

UPS cannot deliver to a P.O. Box address. All packages require a consignee's contact name and complete street address including apartment, suite or unit number if applicable. The consignee's telephone number should be provided if known.

Saturday, Sunday, and official holidays.
Spring -0400/ Fall -0500
English, French
Canadian Dollar(CAD)

Billing Options

  • Shipping charges can be billed to the shipper, receiver or a third party.
  • When billing the receiver, either the shipper or receiver's account number is required.
  • When billing to a third party, the third party's name, country or territory and account number are required.
  • Duties and taxes can be billed to the shipper, receiver or a third party.
  • When billing a third party, the third party's name, country or territory and account number are required.
  • If the duties and taxes are billed to an account outside of the destination country or territory, a "Duty and Tax Forwarding" surcharge will be applied.
  • Please note the following third party billing exceptions:
    • Shipments to and from the same country or territory (domestic shipments) cannot be billed to third party payors in other countries or territories. For example, shipments from Mexico to Mexico or Canada to Canada cannot be billed to a third party payor in the U.S. This rule does not apply to UPS domestic services in European Union countries or territories. For example, shipments from Germany to Germany can be billed to a third party payor in the U.S. (as long as the payor is a business and has a VAT or Tax/EIN ID on file with UPS).
  • When paying by credit card, check, or cash, only the shipper can be billed the shipping charges
  • The freight and duties can be billed to the shipper or a third party
  • The taxes can be billed to the receiver or a third party
  • A surcharge will be applied for the SDV billing option

Commodity Specific Stipulations

There are special stipulations on the following commodities when shipping to Canada. If you plan to ship one of the commodities listed below, be sure to adhere to the following stipulations in order to avoid delays and holds at customs.

Bank Cards which are requested to be sent out of the United Kingdom should be declared for referral to HMRC and await their approval to send.
Customs reserves the right to request book titles.
Commercial importers who are quota holders are assessed the normal duty rate (within access).

Commercial importers who are not quota holders are assessed the higher rate (over access) which exceeds 200%.

Casual or noncommercial importers can never hold quota. They are however, eligible for an exemption of 20.00 CDN and 20 kg. per person. Both criteria must be met. If casual shipments are within these criteria, the importer is charged the normal rate. If they are not within these two criteria, they are assessed the over access rate.

The invoice must include the title of the compact disc in the description.
Fresh cut flowers without soil from any origin country or territory are approved for importation without any further documentation requirements other than a commercial invoice.

Fresh cut flowers with soil from any origin country or territory will require, at minimum, a commercial invoice and Phytosanitary Certificate.

All goods may be subject to inspection.

An invoice is required on all shipments containing a CD-Rom/Disk. Invoice should indicate the value of the Recording Media (eg. CDR/DVD) & the Intellectual/statistical value of the software/data separately
The Food and Drug Regulations restrict the importation of prescription drugs listed in Schedule F, Part I, or Schedule F, Part II, that are not for veterinary use. Importation is restricted to a practitioner, a drug manufacturer, a wholesale druggist, a registered pharmacist, or a resident of a foreign country or territory while a visitor in Canada. Individuals, including Canadian residents, arriving in Canada from abroad are usually permitted to import a single-treatment size or a three-month supply of a Schedule F drug for their personal use. The drug must be packaged in pharmacy or hospital dispensed packaging. Any other importations of prescription drugs will be detained by Revenue Canada and referred to Health Canada." For a comprehensive but not exhaustive list of restricted ingredients, please refer to the following web site: http://laws.justice.gc.ca/en/F-27/C.R.C.-c.870/126575.html
The invoice must include the title of the film in the description.
Food, perishable or non-perishable (for example, canned, bottled or otherwise packed), are acceptable for shipping.

Whether commercial or casual (a.k.a. residential, personal, private), import declarations or permits may be required. Food automatically flows through Canada Brokerage's OGD (Other Government Department) who process through the Canada Food Inspection Agency (CFIA). Where a CFIA requirement is to be met, there will be an additional OGD fee.

Please note that home made food stuffs between individuals are not exempt of Canada's regulations.

Some food supplements contain active ingredients restricted into Canada by the Food and Drug Regulations and are therefore subject to detainment by Canada Customs. The ingredients are the same as those restricted for prescription drugs. An example would be "Vitamin K". For a comprehensive but not exhaustive list of restricted ingredients, please refer to the following web site: http://laws.justice.gc.ca/eng/regulations/c.r.c._c_870/index.html
An invoice is required to list each commodity's generic or common name, the scientific name, ingredients, and the address and name of the manufacturer. The prescription must accompany the shipment's invoice in order to avoid delays.

Clearance delays will occur if prior approval has not been received from Health Canada. Health Canada will inspect all shipments at import. hipments. Obtain prior approval from Health Canada to avoid clearance delays.

Passports which are requested to be sent out of the United Kingdom should be declared for referral to HMRC and await their approval to send.
The invoice must include the title of the cassette in the description.
Effective April 1, 2005 Canada eliminated the need for export licenses and relaxed the need for import permits.

Import permits are required for goods cut and sewn in the U.S. from non-NAFTA originating yarn or fabric. Goods cut and sewn in non-NAFTA countries or territories and routed directly to Canada or routed through the U.S. no longer have restrictions or limitations.

Vehicle admissibility into Canada is subject to a number of factors. For the most part these are make, model and age. There is no carte blanc acceptance of all types and models of vehicles. If responding to inquiries on the exporting of vehicles into Canada, please to refer to web site: http://www.tc.gc.ca/roadsafety/rsimp_e.htm. Vehicles include motorcyles, scooters, etc.
The invoice must include the title of the video in the description.

Gift Exemptions

60.00 Canadian Dollar CAD
individual-to-individual
per commodity

"Casual donations" means gifts sent to an individual, a person, or persons, which are given freely for no consideration whatsoever; Companies, business concerns, or associations of any sort do not qualify as donors or recipients.

To be eligible for free importation, no gift can be more than CAN$60, regardless of the number of joint recipients (for example, a wedding gift for a couple). If more than one gift is shipped in a package, each gift valued at not more than $60 can be imported free of duties and taxes. Each gift in the package has to be clearly described for what it is (for example, wrist watch, shirt, etc.).

To ensure the properly described goods are processed as gifts(s), the invoice must be annotated to reflect that the goods are a "gift" or "unsolicited gift". "Unsolicited gift" should be annotated on the invoice and on the approved international recording method (for example, waybill, online products).

Commercial establishments, shipping a gift on behalf of an individual, must write "gift" or "unsolicited gift" on the invoice and must indicate the gift giver's name, address, and telephone number. As gifts are restricted to casual importers, UPS automatically brokers these shipments.

Invoice Requirements

Non-document shipments to Canada must include 1 original and 2 copies of a commercial invoice.

Shipments of documents in a UPS Express Letter Envelope do not require an invoice.

Include the following information on the invoice:

  • Shipper's telephone number
  • Importer's or consignee's telephone number
  • Complete description of each commodity including value
  • Country or Territory of origin where the goods were manufactured
  • Any commodity-specific information
  • UPS Paperless Invoice is available for small package exports from this country or territory.
    UPS Paperless Invoice is accepted by Customs for small package imports into this country or territory.

    Items Classified as Documents

    The destination country or territory considers the following items as document shipments. If shipped in a UPS Express/Next Day Air Letter envelope, or any envelope of a similar nature, commercial invoices are not required. The goods can move on the strength of a label. If any other type of packaging, carton, etc. is used, a commercial invoice is required.

    ** Note - Documents in a UPS Express/Next Day Air Letter envelope, or similar envelope, must pass a "flex" test to ensure that there are no dutiable items such as a CD/DVD inside.

    Validated airline tickets
    Annual reports without advertising
    Complete bids
    Complete cash letters
    Complete company-to-company and payroll/personal checks only
    Personalized credit cards
    Graphs that are interoffice documents
    Complete manuscripts
    Price lists not for resale. Write "price lists for non-resale purposes" on the invoice.
    Used and complete unused traveler's checks
    Complete visa applications

    UPS can recommend which forms you need based on a few simple criteria. Forms can be completed online or printed. See which forms you need.

    Prohibited or Restricted Commodities

    In addition to the prohibited commodities listed here, it is prohibited to ship the following commodities to Canada.

    Import of Alcoholic beverages into Canada is permitted via ISCcontract service.

    Guidelines for Shipping to Businesses (Licensees).

    All B2B orders of alcohol have to be placed through the local liquor boards.

    Guidelines for Shipping to Individuals (Consumers).

  • Alberta: Alcohol shipments can only be sent Air (Express or Express Saver). The Importer of Record (IOR) on the commercial invoice must be the person that purchased the alcohol and no other goods except alcohol can be included in the shipment. There is a maximum of 45 liters of alcohol which can be imported per 90 days and a levy that is applied on foreign alcohol. Documentation for shipments over 6 liters must be processed by the Alberta Gaming and Liquor Commission (AGLC), all other shipments are cleared by the receiver. For all shipments, a commercial invoice and proof of payment is required from the supplier.

  • British Columbia: Alcohol shipments can be sent using ground or air services. The Importer of Record (IOR) on the commercial invoice is the British Columbia Liquor Control Board (BCLCB) care of (c/o) the consignee, and no other goods except alcohol can be included in the shipment. There is a maximum of 45 liters of alcohol which can be imported per day, and there is a levy that is applied on foreign alcohol. The BCLCB will work with consignee to collect all charges and advise when UPS can deliver the shipment.

  • Quebec: Alcohol shipments can only be sent Air (Express or Express Saver). The Importer of Record (IOR) on the commercial invoice must be the person that purchased the alcohol and no other goods except alcohol can be included in the shipment. The consignee must have a permit for any shipment over 0.5% (alcohol by volume). There is a levy that is applied on foreign alcohol and a maximum of 45 liters per day. Once cleared by the Societe des Alcools du Quebec (SAQ) UPS can deliver the shipment.

  • Manitoba: Alcohol shipments can only be sent Air (Express or Express Saver). The Importer of Record (IOR) on the commercial invoice must be the person that purchased the alcohol and no other goods except alcohol can be included in the shipment. There is a levy that is applied on foreign alcohol, but there is no limit on the amount that can be imported. During the clearance process the IOR will be required to pay any outstanding fees, and once paid to the authorities and UPS has this approval the shipment can be delivered.

  • Ontario: Alcohol shipments can be sent using ground or air services. The Importer of Record (IOR) on the commercial invoice is the Liquor Control Board of Ontario (LCBO) care of (c/o) the consignee and no other goods except alcohol can be included in the shipment. There is a maximum of 45 liters of alcohol which can be imported per day and there is a levy that is applied on foreign alcohol. Proof of payment is also required to be submitted to UPS Supply Chain Solutions Customs Brokerage and any outstanding duties and taxes must be paid by the consignee before a shipment can be delivered.

    UPS cannot deliver to New Brunswick, Newfoundland, Northwest Territories, Nova Scotia, Nunavut, Prince Edward Island, Saskatchewan and Yukon.

  • Antique shipments are restricted from Europe, the Middle East and Africa and can only be shipped with an International Special Commodities (ISC) contract. Antiques are defined as a work of art, piece of furniture, decorative object, or silverware that is 100 years old or older.
    Artwork shipments are restricted from Europe, the Middle East and Africa and can only be shipped with an International Special Commodities (ISC) contract.

    Paintings or other works of art can be accepted if the artist is still alive, the artwork is replaceable and an art dealer or gallery has appraised the artwork within the last year. If the declared value of the artwork is greater than $100.00 and there is a claim, the shipper must provide a copy of the original invoice, a bill of sale, or other proof certifying in writing the actual cost or replacement cost of the item.

    Artwork includes the following: Original engravings, prints, lithographs, original sculptures, statuary.

    The term "Artwork" does not apply to: architectural, engineering, industrial, topographical, commercial drawings, hand-painted or hand-decorated manufactured articles.

    Health Canada has banned the importation of baby walkers. The ban does not include strollers or carriages.
    Personal shipments of vaping products containing less than 66 mg/ml nicotine (only identifiable where the vaping product specifies the concentration), Over the Counter or Natural Health Product ingredients, including re-usable delivery systems, with or without health claims may be imported for personal use (reasonable amounts for 90 day supply within a 90 day period) .

    Commercial shipments of vaping products with no health claims and no health product ingredients (can contain nicotine as a sole ingredient) may now be imported into Canada under the Tobacco and Vaping Products Act (TPVA).

    Commercial shipments of unlicensed vaping products and any vaping products that make health claims regardless of ingredients contained continue to also be subject to the Food and Drugs Act (FDA) and cannot be sold without authorization .

    Vaping products (formerly known as e-cigarettes and electronic nicotine delivery systems) include vaping devices, and their individual parts such as atomizers (heating element), and vaping liquids. Most vaping devices consist of a battery, a heating element, a tank or reservoir, and a mouthpiece and work by heating the vaping liquid to form an aerosol that is inhaled by the user.

    Under the Cannabis Act, a valid permit or exemption issued by Health Canada is required for any (personal or commercial) importation or exportation of cannabis across Canadas border in any form (CBD Products and Hemp). Without a valid permit or exemption it is illegal to import or export cannabis. The import and export of cannabis may only be authorized for medical and scientific purposes and within the parameters set by the international drug conventions. The import and export of cannabis for any other purpose (such as distribution or sale for non-medical purposes) is strictly prohibited. A permit is issued on a shipment by shipment basis.
    Mobile phones to all destination countries from United Kingdom can be delayed on export due to security checks from government bodies.
    CITES Shipments

    Endangered plants and animals protected by the multilateral treaty of the Convention on International Trade in Endangered Species (CITES), must be accompanied by a valid CITES Certificate.

    All import, export, re-export and introduction from the sea of species covered by the Convention has to be authorized through a licensing system.

    Shipper needs to provide the following documentation:

    Invoice with the scientific name and CITES certificate.

    Products of animals or plants subject to CITES can only be accepted under a special contract for International Special Commodities (ISC).

    Process for CITES shipments:

    Once the exporting country customs has finished filling out the CITES permit put the CITES permit back in the document pouch of the original shipment with the invoice and any other accompanying documents.

    This will ensure that the Canada Border Service Agency (CBSA) will have access to the CITES permit upon importation into Canada.

    Send an email alert to Chris Orr and Jocelyn Pike at the following email addresses:

    chrisorr@ups.com and jpike@ups.com

    Paintball markers, also known as paintball guns, and other air soft guns are prohibited by UPS for importation into Canada unless the shipper has been approved through the International Special Commodity (ISC) program as a Special Exception. Approval through the ISC program will require that the shipper is a commercial dealer of these devices and that their devices:
    • Are not considered a firearm under Canadian law
    • Are not considered a replica firearm under Canadian law

    A device is considered a firearm if:
    The muzzle velocity of the projectile from the device is greater than 500 feet per second (152.4 meters per second) and the muzzle energy is greater than 4.2 foot-pounds (5.7 joules). If both of these standards are exceeded then the device is considered a firearm under Canadian law and will remain prohibited even under the UPS ISC Program

    A device is considered a replica firearm if:
    The device is not a firearm (as defined above) but is designed to resemble a real firearm with exact or near precision. Replica firearms are classified legally as a prohibited device in Canada. UPS Canada and its major competitors prohibit the transportation of prohibited devices.

    All paintball marker and other air soft gun shipments, including those shipped by approved ISC shippers, are subject to inspection by the Canada Border Services Agency (CBSA) and may delayed or refused entry into Canada at the CBSA's or UPS's discretion.

    Additional Information regarding replica firearms:
    As a general rule, devices made out of clear plastic and those that are significantly smaller than the real version are not classified as replica firearmss. Brightly coloured paint does not necessarily exclude a device from the definition of a replica firearm. Inquires regarding a particular make and model of air gun can be made to the The Canada Firearms Centre (CAFC) by contacting one of their firearms technicians at 1 800 731-4000, ext 1060. Additonal information about firearm regulations in Canada can also be obtained from the CAFC website at http://www.cfc-cafc.gc.ca

    Personal Effects cannot be shipped between these countries or territories
    Plants can be sent Standard or Air Service. A Phytosanitary Certificate may be needed. The shipper must contact his state Department of Agriculture to see if one is required.
    Seeds can be sent Standard or Air Service. A Phytosanitary Certificate may be needed. The shipper must contact his state Department of Agriculture to see if one is required.
    Commodities presenting a risk to plant health have mandatory pre-entry treatment requirements or a transportation restriction depending on the severity of the risk. High risk products include commodities with bark, mass-produced materials, raw wood, and wood products from off-continent, temperate areas. Commercial products of wood have usually undergone appropriate processing and do not represent a concern.

    Saturday Delivery

    Saturday Delivery Available: Yes

    Not available in all areas. Always check the international time in transit system for details of service availability within a country or territory.

    A surcharge of 47 GBP will be charged for Saturday delivery.

    Service Options

    Always check Calculate Time and Cost for details of service availability and guarantee information within a country or territory. All Service Levels may not be available to or from every address within a country or territory.

    • UPS Express NA1
    • UPS Worldwide Expedited
      (Expedited service is not provided to X and Y Postal Codes.)
    • UPS Worldwide Express
    • UPS Worldwide Express Plus
    • UPS Worldwide Express Saver
    • UPS WorldWide Express Freight
    • WorldWide Economy DDP
    • WorldWide Economy DDU
    • WorldWide Express Freight Midday

    Special Clearance Requirements

    High Value Shipments
    Canada also classifies the following commodities as High Value Shipments (HVS):

    HVS Commodities
    Agricultural Products Medical Devices
    Alcohol and products Medication
    Animal ProductsMetallic Trading Checks
    Bed Sheets Narcotics
    Bulk Chloroflurocarbons Pillowcases
    ClothingPlant species & products
    Contraceptives Posters depicting violence
    CosmeticsRadiation emitting devices
    Counterfeit coinReprints of copyright works
    Drugs Smoke Screen Apparatus
    Endangered species and products  Tires
    Fabric Handbags Tobacco and products
    FabricsUsed mattresses and materials
    Food Products Vitamins
    Goods produced by prison laborWhite phosphorus matches
    Halons Work Gloves
    Hate Literature Yarns
    Hazardous Products (IDG and ORM)    

    Outward Processing Relief (goods exported from the UK for the purpose of repair)

    The outward processing relief starts with the export from the UK and will be discharged with the re-importation of the repaired goods. Both steps need to be identified by UPS export or import operation. Repair Goods: Goods requiring Export from the UK for repair Invoice requirements:

    • Statement stating "Goods being sent for repair under Outward Processing Relief" should be clearly marked on the commercial invoice
    • Provide serial number of goods being sent for repair. If the goods are not serialized a statement to this effect must be made on the commercial invoice
    • Exporters authorized to export under OPR must include their authority number on all paperwork
    • Provide correct commercial value of goods as originally paid for not a nominal value for the goods.

    Failure to provide any of the above information will result in shipments being delayed.

    Repaired goods: Goods being re-exported returned after repair in the UK Invoice requirements:

    • Invoice should clearly state "Goods have been repaired under IPR"
    • Provide either IP authorization number or Import entry details
    • Provide full commercial value of goods plus cost of repair

    Failure to provide any of the above information will result in shipments being delayed.

    Non-warranty repairs are dutiable and GST is charged. These charges are applied to the value of the repair only. Invoice must include original value of goods as well as the repair amount. Brokerage fees will also be applied.

    Non-warranty replacements will incur duties and GST.

    New requirements have been implemented for both small package and WWEF shipments and are based on the International Standards for Phytosanitary Measures (ISPM) 15, which is entitled "Guidelines for Regulating Wood Packaging Material in International Trade". ISPM 15 was adopted internationally in 2002, and is gradually being introduced by countries or territories worldwide. Wood or wood products covered by ISPM 15 include items such as packing cases, boxes, crates, drums or similar packing, pallets, box pallets and other load boards, pallet collars and skids, but exclude such processed woods as orientated strand board, particle board, plywood or veneer, created using glue, heat and pressure or a combinations thereof, and, raw wood which is 6mm or less thick. It is recommended that if a question arises on this issue, please check with the authority that issues the Phytosanitary certificates in your country or territory.
    Goods repaired under warranty benefit from duty-free importation regardless of their country or territory of origin or tariff entitlement, and are GST exempt. Brokerage fees will be applied. The shipper must state "warranty" on the invoice.

    Warranty replacements are dutiable but are GST exempt. Brokerage fees will be applied.

    • Warranty Repair - Goods repaired under warranty benefit from duty-free importation and are GST exempt regardless of their country or territory of origin or tariff. Brokerage fees will be applied on Standard shipments. Shipper must state "warranty" on the invoice.
    • Non-warranty repairs are dutiable and GST is charged. These charges are applied to the value of the repair only. Invoice must include original value of goods as well as repair amount. Brokerage fees will also be applied on Standard shipments.
    • Warranty replacements are dutiable but are GST exempt. Brokerage fees will be applied on Standard shipments.
    • Non-warranty replacements will incur duties and GST. Brokerage fees will be applied on Standard shipments.

    Value Limits


    Private Shipments

  • 20.00 Canadian Dollar (CAD)
    • The maximum value for CCR shipments is $20.00 CAD. This applies to document and non-document shipments and all service levels.

      CCR shipments clear Customs quickly and UPS guarantees delivery by 10:30 a.m. the next business day in select areas.

    Private Shipments

  • 20.00 Canadian Dollar (CAD)
    • In most cases, when the value of the shipment is equal to or less than the Deminimis Value, the shipment may enter the country or territory duty and tax free (a broker is not required). Goods within the Deminimis value threshold are however, subject to CBSA targeting and,the LVS Exception list posted under the value limit "Low Value Shipments".
    Commercial Shipments

  • 20.00 Canadian Dollar (CAD)
    • In most cases, when the value of the shipment is equal to or less than the Deminimis Value, the shipment may enter the country or territory duty and tax free (a broker is not required). Goods within the Deminimis value threshold are however, subject to CBSA targeting and the LVS Exception list posted under the value limit "Low Value Shipments".
    Private Shipments

  • 3300.00 Canadian Dollar (CAD)
    • The value for HVS shipments is $3,300.00 CAD or greater. This applies to both document and non-document shipments and all service levels. Shipments valued at $3,300.00 CAD or greater, in addition to goods that are exceptions to the Courier LVS Program (See listing in Low Value Shipments), require formal Customs Clearance through the HVS clearance process.
    Commercial Shipments

  • 3300.00 Canadian Dollar (CAD)
    • The value for HVS shipments is $3,300.00 CAD or greater. This applies to both document and non-document shipments and all service levels. Shipments valued at $3,300.00 CAD or greater, in addition to goods that are exceptions to the Courier LVS Program (See listing in Low Value Shipments), require formal Customs Clearance through the HVS clearance process.
    Private Shipments

  • 20.01 Canadian Dollar (CAD)
    • The value range for LVS shipments is $20.01 CAD to $3,300.00 CAD. This applies to both document and non-document shipments and all service levels.

      The commodities listed below are exceptions to the Courier Low Value Shipment Program (CLVS) and require formal Customs Clearance through the HVS clearance process.

      • International Dangerous Goods - Dangerous Goods in accepted quantities and ORM-D products are to be processed as HVS shipments
      • Alcohol and Products (for example, Wine, beer or spirits)
      • Animal species and products (for example, Pet feeds, inedible meats or poultry, honey)
      • Biological products
      • Carboxymethylcellulose samples
      • Clinical trials (collection supplies), laboratory reagents and non-pathogenic research samples
      • Cosmetics (business importers only) (for example, soap, shampoo, toothpaste, deodorant, perfume, or skin care products)
      • Dental devices, products, prosthetics or braces or supplies or apparatus
      • Drugs and medications (includes nutritional vitamins and supplements) (for example, any substance for the diagnosis, treatment, mitigation or prevention of a disease, disorder, abnormal physical state, or its symptoms thereof)
      • Endangered species and products (for example, Snakeskin products such as boots, purses; ivory tusk)
      • Endodontic goods or products or supplies
      • Energy Using Products - Ozone Depleting Substances; Radiation emitting devices including televisions; bulk chlorofluorocarbon (CFC) and products (for example, Air conditioners, dehumidifiers, heat pumps)
      • Food products for human consumption (includes food/dietary supplements/nutritional supplements) (for example, Edible meat or poultry, fish, fruit, bakery products)
      • Food products for animal consumption (includes pet food, animal chews, supplements and vitamins)
      • Human pathogens (for example, an infectious substance, any diagnostic specimen containing an infectious substance or the toxin of an infectious substance
      • Immune oil, cardol
      • Medical devices, orthotics, diagnostic medical laboratory items or parts of medical machines
      • Microbes
      • Orthodontic goods or products or apparatus
      • Personal effects (for example, Visitors on vacation/business, students, returning Canadian citizens, settler's effects)
      • Pharmaceuticals and supplies
      • Plant species and products (for example, Nursery stock, greenhouse plants, bulbs)
      • Pornography (for example, Adult videos, magazines, etc)
      • Tobacco and products (for example, Cigars, cigarettes, blunt wraps)
      • Tires (Excludes Bicycle Tires)
    Commercial Shipments

  • 20.01 Canadian Dollar (CAD)
    • The value range for LVS shipments is $20.01 CAD to $3,300.00 CAD. This applies to both document and non-document shipments and all service levels. The commodities listed below are exceptions to the Courier Low Value Shipment Program (CLVS) and require formal Customs Clearance through the HVS clearance process.

      • International Dangerous Goods - Dangerous Goods in accepted quantities and ORM-D products are to be processed as HVS shipments
      • Alcohol and Products (for example, Wine, beer or spirits)
      • Animal species and products (for example, Pet feeds, inedible meats or poultry, honey)
      • Biological products
      • Carboxymethylcellulose samples
      • Clinical trials (collection supplies), laboratory reagents and non-pathogenic research samples
      • Cosmetics (business importers only) (for example, soap, shampoo, toothpaste, deodorant, perfume, or skin care products)
      • Dental devices, products, prosthetics or braces or supplies or apparatus
      • Drugs and medications (includes nutritional vitamins and supplements) (for example, any substance for the diagnosis, treatment, mitigation or prevention of a disease, disorder, abnormal physical state, or its symptoms thereof)
      • Endangered species and products (for example, Snakeskin products such as boots, purses; ivory tusk)
      • Endodontic goods or products or supplies
      • Energy Using Products - Ozone Depleting Substances; Radiation emitting devices including televisions; bulk chlorofluorocarbon (CFC) and products (for example, Air conditioners, dehumidifiers, heat pumps)
      • Food products for human consumption (includes food/dietary supplements/nutritional supplements) (for example, Edible meat or poultry, fish, fruit, bakery products)
      • Food products for animal consumption (includes pet food, animal chews, supplements and vitamins)
      • Human pathogens (for example, an infectious substance, any diagnostic specimen containing an infectious substance or the toxin of an infectious substance
      • Immune oil, cardol
      • Medical devices, orthotics, diagnostic medical laboratory items or parts of medical machines
      • Microbes
      • Orthodontic goods or products or apparatus
      • Personal effects (for example, Visitors on vacation/business, students, returning Canadian citizens, settler's effects)
      • Pharmaceuticals and supplies
      • Plant species and products (for example, Nursery stock, greenhouse plants, bulbs)
      • Pornography (for example, Adult videos, magazines, etc)
      • Tobacco and products (for example, Cigars, cigarettes, blunt wraps)
      • Tires(Excludes Bicycle Tires)

    Weight and Size Limits

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    Billable Weight Calculator


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    NOTE: Information provided by UPS is provided AS IS, may not be current, and does not constitute legal advice. In no event shall UPS be liable for any errors in the information, forms or features made available by UPS, or by any third party site linked to from UPS. Selection and completion of proper forms for any given shipment is the sole responsibility of the shipper. All shipments are subject to the UPS Terms and Conditions of Service in effect at the time of shipping for the country or territory of origin.
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