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Support

Help and Customer Service

HOW CAN WE HELP YOU?

GET ANSWERS TO YOUR FREQUENTLY ASKED QUESTIONS

This FAQ list is a quick and simple way to find answers to some of your most frequently asked questions about shipping.

If you don't find an answer to your question here, feel free to contact us.

BEFORE I SEND MY PARCEL

WHEN MY PARCEL IS OUT ON THE ROAD

AFTER I HAVE SHIPPED MY PARCEL

Contact options

For support inquiries, use one of the contact options:

Contact support via ups.com

Customer service:

0821 233 877*

Opening hours:

Monday – Friday: 08:00 – 19:00

Saturday: 08:00 – 13:00

Billing questions:

0825 840 014*

*Local rates will apply and mobile phone charges may vary