More shoppers are buying online because sometimes it's simply easier. Schedules are packed and shops can be crowded, so shopping from a computer or smartphone skips those challenges - though it can introduce new ones.
That's because those same busy consumers are frequently away from home and miss package delivery attempts. And that frustration can keep people with money to spend from buying online. But when you offer alternative delivery locations, conveniently accessible to customers, you solve those problems and encourage more purchases more frequently.
We've got more than 27,000 such locations across Europe and North America, clustered around large cities where this consumer need is greatest. Our team scouts local areas to find shops that are safe and convenient options for your customers to collect their online purchases.
Here's how it works:
And since schedules change, invite your customers to sign up for UPS My Choice®, so they can proactively redirect and reschedule eligible shipments as needed. That extra flexibility improves the overall shopping experience, helping you boost customer satisfaction and the likelihood of repeat sales.
Your customers are looking for that same confidence and convenience in your returns process. Any unease here can contribute to basket abandonment, so offering a simple solution can help increase sales.
With UPS Access Point label-less returns, all your customers need to do is bring their properly packaged return items to a nearby location - no shipping label necessary. The location attendant will take care of the returns from there.
Give your online customers additional delivery options that work with their schedule.Display the videoOpen the link in a new window
Your customers have high expectations when it comes to their delivery. Make sure you meet them.
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Consumers prefer 3 in 10 parcels be delivered to non-residential locations (e.g. UPS Access Point locations, their workplace, local retailer, etc.).
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