Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages.
Summary: UPS Troyes centre inaccessible from 11-31 July
Due to construction works around our UPS Troyes centre, its customer counter will not be accessible for drop-off and collection from 11 July until 31 July.
As an alternative, customers can find a UPS Access Point on UPS.com to drop-off shipments. Regarding deliveries, service continues but customers will not be able to collect parcels from UPS Troyes centre during this period.
Summary: Service Alert due to Situation in Ukraine
Summary: Service impacts related to Coronavirus
Due to enhanced pandemic safety protocols and containment measures, temporary service adjustments may impact shipments to and from certain countries in the Asia Pacific region.
For more details, please refer to the ‘Service adjustments related to Coronavirus’ update on the Asia-Pacific service alert page.
Indian Subcontinent, Middle East and Africa
We have adjusted our network to comply with enhanced pandemic safety protocols and containment measures. This may impact the delivery times of shipments from Europe to destinations in the Indian Subcontinent, Middle East, and Africa.
For the latest status of your shipments, we encourage you to use the online tracking tool on UPS.com.
Reinstatement of UPS Money Back Guarantee
We have reinstated the UPS Money Back Guarantee for our European customers. For details on where it applies, please click here.