Service Alerts

Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages. If there is no service alert information below, the UPS transportation network is operating normally.

Service Alerts 1of 3

Summary: UPS Caen center inaccessible from 4-6 July

Due to construction works around our UPS Caen centre, its customer counter and UPS Access Point will not be accessible for drop-off and pick-up from 4-6 July.

As an alternative, customers can find a UPS Access Point on ups.com to drop-off shipments. Regarding deliveries, service continues but customers will not be able to pick-up their parcels in Caen centre, unless they come on foot or park 800 m from the center.

For the latest status of your shipments please use our online tracking tool.

Summary: Service Alert due to Situation in Ukraine

UPS has suspended operations in Ukraine, Belarus, and Russia.

UPS continues to closely monitor the situation. For the most up-to-date information on the status of shipments, customers can track a parcel on UPS.com.

Summary: Service impacts related to Coronavirus

Asia Pacific

Due to enhanced pandemic safety protocols and containment measures, temporary service adjustments may impact shipments to and from certain countries in the Asia Pacific region.

For more details, please refer to the ‘Service adjustments related to Coronavirus’ update on the Asia-Pacific service alert page.

Indian Subcontinent, Middle East and Africa

We have adjusted our network to comply with enhanced pandemic safety protocols and containment measures. This may impact the delivery times of shipments from Europe to destinations in the Indian Subcontinent, Middle East, and Africa.

For the latest status of your shipments, we encourage you to use the online tracking tool on UPS.com.

Reinstatement of UPS Money Back Guarantee

We have reinstated the UPS Money Back Guarantee for our European customers. For details on where it applies, please click here.