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Product Recovery and Recall

Act. Rather than react.

Nowhere is the importance of a healthy reverse logistics programme as evident as in pharmaceutical, device and medical supply industries. As manufacturers, distributors and retailers, it's important to have a solid returns process to maintain customer satisfaction and manage costs. But during a healthcare product recall where patient well-being is on the line, it's imperative to work quickly, deliberately and accountably.

Put our broad return logistics portfolio to work for your business. Our proven technology, systems and deep experience can turn liability into a service differentiator.

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Who This Is For

Mid- and large-scale healthcare firms that require a product safety recall process or a streamlined returns process as part of their reverse logistics programme, including pharmaceutical, medical device and medical/surgical supplies.

Competent and comprehensive product recovery.

Returns can become a financial liability and logistical challenge. Having a responsive, efficient, and easy returns process is essential for meeting customer expectations and controlling costs—especially for expediting critical recalls.

Product Recalls

Without a crisis to trigger action, risk planning is often a low priority. However, effective recall management requires planning and strategic partnerships to improve the speed and quality of response and reduce potential impacts.

Trust the UPS healthcare team to map out a proactive plan for your business. We'll leverage the power of UPS global channels, robust reverse logistics capabilities, deep regulatory experience and enhanced visibility – even product identification and/or serialisation tracking – to assure a smooth, rapid and fully compliant implementation. From shipping recall notices and replacement units to returning product for quarantine or disposal, we've got you covered.

Product Returns

Returns are fact of selling goods. When the process is easy, quick and the follow-through as promised, returns can build trust and boost overall customer satisfaction.

UPS offers the most comprehensive return options in the industry – from labels, packaging and collection services that simplify the process for your customer, to technology and processes that solve reverse product streams, including inventory lifecycle and financial management. Work with UPS to optimise a programme for large-scale returns, repair/replacements, return to manufacturer or ship to a qualified disposal site.

Parts Replacement

Keeping high-tech medical equipment in good health is essential for patient care and your business reputation. So when your customer experiences an equipment failure, it's important to minimise downtime with a solid replacement parts programme.

With more than 950 field stocking locations around the world, UPS can keep parts close to your install base. Our advanced returns technology supports transportation mode optimisation to get parts to tricky locations and coordinate specialised services for high-value, time-sensitive replacements. Preprinted, bar-coded return labels ensure visibility for inbound planning and inventory control.

Related Services

Return Solutions: Services that help you keep track of returns, contain cost, and meet your customers' expectations.
UPS Developer Kit API: If you'd like to integrate UPS capabilities into your business systems, our Application Programming Interfaces (APIs) are the development tools you need.
Flex Global View™: Manage your global supply chain, suppliers, and inventory with enterprise-wide tracking across multiple transportation modes.
WorldShip^®: Automate your high-volume shipping—from shipping to reports - with this comprehensive browser-based software.