How UPS is responding to the Coronavirus

The majority of our services continue with the same expected delivery timeframes our customers have come to expect. While we have suspended our Money Back Guarantee (also referred to as the Service Guarantee) in light of overall Coronavirus uncertainties, we remain committed to providing timely and reliable service.

Our network planning and operations teams are experienced with adapting to changing conditions, and we are developing contingency plans to address potential sources of disruption in our air and ground networks. Of course, we will comply with all government regulations and guidelines related to the containment of the novel Coronavirus.

UPS staff across the globe will continue to follow guidance on the best methods to prevent the spread of infection in accordance with recommendations provided by the World Health Organization (WHO), U.S. Centers for Disease Control and Prevention (CDC) and other health authorities around the world.

UPS is maintaining delivery services except where limited by government restrictions. We are working in partnership with governments around the world to obtain exceptions that allow our operations to continue wherever possible, even in restricted areas. UPS delivery operations have been designated critical infrastructure by governments and we continue to pick up and deliver, even in restricted areas.

Globally, The UPS Foundation has expanded its response to the novel Coronavirus, including new grant allocations of more than $6 million to United Nations agencies, humanitarian relief partners and community-based non-profit and international non-government organizations.

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In the U.S. the White House, through the Rapid-Response Taskforce for novel Coronavirus Testing Sites, recently asked UPS to assist with the logistics planning and operations to support the opening and regular operation of drive-thru novel Coronavirus community-based testing sites in several cities.

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The World Health Organization (WHO) and U.S. Centers for Disease Control and Prevention (CDC) have stated that the likelihood of novel Coronavirus contaminating cardboard or other shipping containers is low.

In the interest of employee and customer safety, UPS’s Signature Required guidelines are temporarily being adjusted such that consignees will no longer need to sign for UPS Signature Required deliveries. Despite this adjusted process the driver will still need to make contact with the consignee. The consignee must, at the time of delivery, acknowledge that UPS is making a delivery and, if applicable, show government issued photo ID.

Instead of a signature, the proof of delivery for these parcels will be marked with code ‘UPSID’ plus the consignee’s name, up to 11 characters.

Some businesses that serve as UPS Access Point^® locations are closing or adjusting their operations due to coronavirus. The UPS Global Locator is updated in real-time to reflect the nearest available active locations. Please note that local regulations may require the wearing of a face mask or other face covering when entering a UPS Access Point™ location.