How UPS is responding to the Coronavirus

UPS continues to deliver worldwide, where permitted by local regulations.

As always, our highest priority is to help ensure the health and safety of our employees, customers, and suppliers while meeting our service commitments.

Here’s what you can expect from us:

Constant monitoring of our air and ground networks to address potential sources of disruption.
Compliance with applicable government regulations related to the containment of Coronavirus.
Careful guidance and information being provided to our staff across the globe regarding the best ways to prevent the spread of infection, based on guidelines from the World Health Organisation (WHO) and, within the U.S., the Centers for Disease Control and Prevention. Please also see the FAQ below.
Ability to track your deliveries worldwide on ups.com.
Where available, you can sign up for the free UPS My Choice which enables you to provide more specific delivery instructions such as where to leave deliveries, where to redirect them and the ability to receive delivery notifications.

For more information, we encourage you to visit WHO’s Q&A on Coronavirus and the CDC’s FAQ on the issue.

Frequently Asked Questions about the Coronavirus

Is UPS slowing down delivery services due to Coronavirus?

How will UPS respond to constantly changing circumstances?

Our network planning and operations teams are experienced with adapting to changing conditions, and we are developing contingency plans to address potential sources of disruption in our air and ground networks. Of course, we will comply with all government regulations and guidelines related to the containment of the novel Coronavirus.

What measures is UPS taking to prevent the spread of infection?

UPS staff across the globe will continue to follow guidance on the best methods to prevent the spread of infection in accordance with recommendations provided by the World Health Organisation (WHO), U.S. Centers for Disease Control and Prevention (CDC) and other health authorities around the world.

Are you still making deliveries? Which countries have restrictions?

UPS is maintaining delivery services except where limited by government restrictions. We are working in partnership with governments around the world to obtain exceptions that allow our operations to continue wherever possible, even in restricted areas. UPS delivery operations have been designated critical infrastructure by governments and we continue to collect and deliver, even in restricted areas.

Learn about country-specific service impacts

What is UPS doing to help during the novel Coronavirus outbreak?

Globally, The UPS Foundation has expanded its response to the novel Coronavirus, including new grant allocations of more than $6 million to United Nations agencies, humanitarian relief partners and community-based non-profit and international non-government organisations.