Summary (Last Updated: 19/05/2022; 10:57) Service impacts related to Coronavirus
We have adjusted our network to comply with enhanced pandemic safety protocols and containment measures. This may impact the delivery times of shipments from Europe to destinations in the Indian Subcontinent, Middle East, and Africa.
For the latest status of your shipments, we encourage you to use the online tracking tool on ups.com.
We have reinstated the UPS Money Back Guarantee for our European customers. For details on where it applies, please click here.
Summary (Last Updated: 26/04/2022; 3:40) Service Alert due to the Situation in Ukraine
UPS has suspended operations in Ukraine, Russia and Belarus.
UPS continues to closely monitor the situation. For the most up-to-date information on the status of shipments, customers can track a parcel on UPS.com.
Summary (Last Updated: 17/03/2022; 5:22) Peak/Demand Surcharge Update
Updated Peak/Demand Surcharge information is now available, including an increase to selected shipments from Europe and from Asia that will take effect from 20 March 2022.