Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages. If there is no service alert information below, the UPS transportation network is operating normally.
Summary: Service impacts related to Coronavirus
Due to the closure of all non-essential retail locations until 17 December, some deliveries may be impacted. UPS will attempt to verify if a delivery location is closed before returning a parcel to sender. For parcels already delivered to impacted UPS Access Point locations prior to 22 November, where possible, UPS will re-attempt a residential delivery or return to sender. UPS tracking tools will indicate if a parcel is being returned due to a location being closed.
Due to the closure of many non-essential retail locations until 13 December, some deliveries may be impacted. UPS will attempt to verify if a delivery location is closed before returning a parcel to sender. If delivery is not possible due to the closure of the location, UPS will hold the parcel or return to sender. Impacted shipments will receive a tracking status of ‘Delay beyond UPS control’.
Due to enhanced pandemic safety protocols and containment measures, temporary service adjustments may impact shipments to and from certain countries in the Asia Pacific region.
For more details, please refer to the ‘Service adjustments related to Coronavirus’ update on the Asia-Pacific service alert page.
For the latest status of your shipments, we encourage you to use the online tracking tool on ups.com.
Reinstatement of UPS Money Back Guarantee
We have reinstated the UPS Money Back Guarantee for our European customers. For details on where it applies, please click here.
Summary: UPS Expedited shipments from Europe to the U.S. are experiencing delays
UPS Expedited shipments from Europe to the U.S. are temporarily experiencing delays due to staffing issues. We are proactively working to resolve the situation, minimise the impact for our customers and resume normal service as soon as possible.
For the latest status of your shipments, please use the online tracking tool at ups.com.