Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages. If there is no service alert information below, the UPS transportation network is operating normally.
Service Alerts 1/3
Summary (Last Updated: 30/09/2021; 1:30) UPS Expedited and Worldwide Express Freight shipments from Europe to the U.S. experiencing delays
UPS Expedited and Worldwide Express Freight shipments from Europe to the U.S. are temporarily experiencing delays due to staffing issues. We are proactively working to resolve the situation, minimise the impact for our customers and resume normal service as soon as possible.
For the latest status of your shipments, please use the online tracking tool at ups.com.
Summary (Last Updated: 28/09/2021; 8:49) Temporary service disruptions for shipments to and from La Palma
Due to the eruption of the Cumbre Vieja Volcano on the island of La Palma, we are experiencing delays in collection and delivery services for shipments to and from the affected area.
UPS is making every reasonable effort to resume normal service as soon as possible. For the latest status, please track your shipment via ups.com. Impacted shipments will display an exception indicating an emergency situation or severe weather conditions.
Summary (Last Updated: 16/09/2021; 6:05) Service impacts related to Coronavirus
UPS operations continue, with daily collections and deliveries, except where constrained by government restrictions.
Effective 16 August 2021, the procedure of obtaining a physical signature for all Signature Required and Adult Signature Required deliveries is reinstated in Europe.
Read about how we are responding to the Coronavirus.
United States
Due to government safety measures, some UPS Expedited shipments from European origins to the U.S. may experience delays. While these measures are beyond UPS’s control, we are doing everything we can to minimise the impact for our customers. We encourage you to use the UPS Express portfolio for your time-sensitive shipments.
Asia Pacific
Due to regional outbreaks of Coronavirus, some shipments to and from certain countries in the Asia Pacific region may experience temporary delays as result of local government restrictions.
From 6 September, 2021, until further notice, UPS pickup and delivery services in certain areas of Vietnam are temporarily suspended.
For more details on these service delays, please refer to the ‘Service adjustments related to Coronavirus’ update on the Asia-Pacific service alert page.
For the latest status of your shipments, we encourage you to use the online tracking tool on ups.com.
Reinstatement of UPS Money Back Guarantee
Effective 1 September 2021, UPS Money Back Guarantee for Domestic Standard shipments in the UK is reinstated. For details on where the UPS Money Back Guarantee is available, please click here.
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