Compare Returns Services
More return options. More revenue opportunities.
Merchandise returns and reverse logistics are often overlooked as an opportunity to reduce costs, generate revenue and build positive brand experiences. With UPS, you have access to the broadest portfolio of return options in the industry, including tools and services that support your pre- through post-sales process. Plus, UPS return packages can be accepted in more than 135 countries.
The comparison chart below provides an overview of our return services capabilities. However, we can customize an individual service or combine capabilities to tailor solutions to meet your unique needs. Contact our UPS Returns team for more information.
Who This Is For
Small, middle-market and enterprise size businesses with a high volume or complex return services needs.
UPS Return Services Comparison
Monitor inbound returns—from label generation through delivery.
| Features* | ||||
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| UPS RETURNS® | UPS RETURNS® PLUS | UPS RETURNS® EXCHANGE | REVERSE LOGISTICS | |
| Customers can track on ups.com |
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| Process individual and multiple piece returns |
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| Preprinted Return Label included in outbound shipment |
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| Electronic Return Labels UPS emails directly to your customer |
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| Print and Mail Return Labels UPS mails directly to your customer |
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| Create and send return labels for international shipments |
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| Link shipment information directly to service or warehouse operations |
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| Receive bill after package is delivered |
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| Provide customers returns policies and instructions |
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| Pickup service from customer location |
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| 1 UPS Pickup Attempt Option |
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| 3 UPS Pickup Attempts Option |
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| Driver can repackage return |
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| Customer alert of pickup time by phone, text or email |
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| Simultaneous Pickup and Delivery |
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| Saturday Pickup |
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| Saturday Delivery |
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| Test and repair/replace/refurbish |
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Compatible when shipping via:
| FEATURES* | ||||
|---|---|---|---|---|
| UPS RETURNS® | UPS RETURNS® PLUS | UPS RETURNS® EXCHANGE | REVERSE LOGISTICS | |
| UPS WorldShipTM | |
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| UPS Internet Shipping | |
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| UPS CampusShip® | |
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| UPS Developer Kit Shipping API | |
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| UPS Ready® third-party software | |
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| Contract service | |
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Related Services
- UPS Developer Kit Shipping API
Integrate powerful UPS web-based shipping capabilities to your enterprise applications.
- UPS Quantum View®Notify
Alert your customers of upcoming package pickups and completed deliveries with Quantum View Notify.
Find peace of mind with the details.
UPS tracking solutions show the progress of your shipment every step of the way, across town or around the world.
Delivering Possibility
Remarkable services that go beyond shipping and tracking to help you expand your business.
