Healthcare Quality Management

Quality is in our DNA. We recognize that the lives and well-being of patients around the globe depend on the safe arrival of the critical healthcare products. We are committed to continually enhancing our quality excellence and have built a powerful Quality Management System that helps us do that every day.

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Safeguarding quality for patient-centric supply chains

Regulatory Compliance Expertise

We help you navigate global compliance regulations at home and across international borders. We have relationships with 80+ regulatory agencies, and our facilities maintain local regulatory licenses in addition to ISO 13485 and ISO 9001 certifications.

Quality Management System (QMS)

Quality is an essential element of any healthcare or life sciences business. We have developed consistent and reproducible processes that we apply globally to enable effectiveness, agility, and regulatory compliance.

Quality Intelligence

Our QualityNexus eQMS offers a single, globally integrated eQMS platform enabling advanced data-driven trend analysis reports that give you the opportunity to continually optimize and improve performance over time.

Validation Programs

We support the efforts of our clients to provide safe and effective products to the marketplace, and utilize current validation methodology to qualify facilities and critical systems to ensure they are up to date with industry standards and best practices.

Global Quality Assurance Team

We have over 230 dedicated Quality Assurance and Regulatory Affairs experts with the specialized education, qualifications, and experience required for managing healthcare compliance in the countries and regions we serve.

UPS Healthcare QualityNexus eQMS

Protect your global supply chain with a highly configurable QMS designed to maintain the safety and efficacy of regulated healthcare products.

  • Audit Management

    • Schedule audits
    • Schedule site process inspections
    • Review findings
    • Review & approve responses
    • Apply scoring
  • CAPA Management

    • Record CAPAs
    • Capture preventive actions
    • Assess risk and impact breadth
    • Track action plans
    • Verify effectiveness
  • Change Management

    • Assess risk
    • Assess impact
    • Develop action plans
    • Obtain approvals
  • Event Management

    • Record non-conformances
    • Manage market actions/recalls
    • Review investigations
    • Track action plans
    • Identify trends
  • Document Management

    • Manage controlled documents
    • Review and approve documents
    • Approve appropriate variances
  • Training Management

    • Assign training
    • Evaluate training effectiveness
    • Monitor training status
    • Identify trends

Frequently Asked Questions

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We'd love to learn more about your business needs.

Contact us to learn how a customized logistics plan could help position you for success.

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