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News & Information
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UPS Service Guarantee Suspended
Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee (referred to as the UPS Money Back Guarantee) for all shipments from any origin to any destination.
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How we’re responding to COVID-19
In the wake of the COVID-19 virus, our highest priority is to do our part the help ensure the health and safety of our employees, customers, and suppliers while meeting our service commitments.
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UPS Rate Change Information
Our rates have changed effective December 29, 2019. Detailed information is available in the Service Rate Guide 2020, ready for download.
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UPS Study Reveals Online Shoppers Preferences
The 2019 UPS Pulse of the Online Shopper study captured evolving trends, preferences and expectations of online shoppers in 15 countries and regions, including the U.S., Mexico, Brazil, Canada, Asia, Europe, and India. This latest edition examined the impact that different generations are having on retail trends, offering you insights that can help your business grow and compete globally.
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Government of Chile increases the maximum value of shipments for clearance through courier companies
On March 12, 2019, general rule CVE 1558482 established that import and export shipments of up to a maximum value of US$3,000 FOB can be cleared without the need of a broker agent. Small and medium-sized companies doing business with international markets can now ship more merchandise (or merchandise of a greater value) without incurring additional expenses.
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Flex® Global View is now available in Spanish
A visibility tool that provides near real time status of your shipment and supply chain. Enter now and switch to your preferred language from the top menu.
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UPS Study Reveals Import and Export Behavior Trends in Latin American SMEs
The 2018 UPS Business Monitor™ Export Index Latin America (BMEI) provides insights and identifies areas of improvement for companies to strengthen their business dealings and cross-border trade transactions.
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New Non-Stop Flight from United States to Dubai
Our new, non-stop flight from the U.S. to Dubai, UAE improves time-in-transit between North and South America to key destinations in the Middle East by a full business day. This flight is operated with our new Boeing 747-8F aircraft, providing 50 percent more capacity than before.
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UPS Section II Battery Requirements Changing
Effective January 1, 2017, UPS will change its requirements for shipping lithium batteries by air.
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Fraudulent Email Circulating
Fraudulent emails adopt many different forms and are the unauthorized actions of third parties not associated with UPS. There have been a number of fraudulent emails reported, and new spoofs continue to be introduced.
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