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Changes to De Minimis May Impact Charges
Effective August 29th, de-minimis will be eliminated for all shipments importing into the United States (US) regardless of origin or value. All shipments will require entry to Customs Border Protection (CBP) and may result in duty, tax and brokerage fees owing. Get the latest tariff and de minimis updates.
Online Support Resources
You’ve got questions, we’ve got answers.
Where’s My Parcel?
Visit our tracking support page to answer any questions you have about your shipment’s whereabouts or changing a delivery.
Have a Lost or Damaged Package?
File a claim and provide the details of your issue and we’ll do the rest to find the best solution to make things right as quickly as possible.
Need to File a Complaint?
You can email, call or message us on social to contact us about an issue you are facing.
Our Service Performance
We want to give our customers the best possible service. That’s why we closely track our service performance to make sure we’re continuously improving.
Support When You Need It
Use the phone numbers below to access the help centre that best fits your need.
Contact Information
Local Company Registries
Trade Registry: Albertslund
Trade Registry Number: CVR 14553800
VAT Number: DK 14553800
Need Additional Help?
You can email customer support as well. Please note: it may take several days before we're able to respond to your request.