UPS On-Call Pickup® - Parcel Collection

Enjoy the convenience of scheduling a collection for your parcel at any time, using any UPS service.


You can have your shipment collected from your home or office by scheduling your collection service online at or by calling 35 25 80 80 . UPS will collect all packages with a single collection service request. A collection service may be scheduled for the same day or a future day. Fees are applied per collection service request regardless of the number of packages being collected.

Charges differ based on the collection service request type:

  • Same Day Phone
  • Same Day Web
  • Future Day Phone
  • Future Day Web

Schedule a Collection

Terms of Service

This charge does not apply to:

  • A daily customer's established collection hours (see daily collection).
  • Return package collections included in the UPS 1 Attempt and UPS 3 Attempts Returns Plus services.
  • Collections containing international shipments within the collection stop.

An on-call collection service charge applies for Electronic Return Label, Print Return Label and regular or alternative address collection. Cash payments are available for the on-call collection service.

Note: UPS Worldwide Express Freight® collection or drop-off must be scheduled at or by calling UPS. UPS Worldwide Express Freight collections cannot be combined with UPS Standard or Express small package collections.