Create a competitive advantage with a returns strategy that works for your customers, your brand – and your bottom line.
Having a responsive, efficient and easy parcel returns process is essential for meeting customer expectations, controlling costs – even expediting critical recalls.
Whether retail, high tech, manufacturing or healthcare, put our broad returns portfolio and reverse logistics capabilities to work for your business. With capabilities such as omni-channel management, process automation, e-commerce site integration and services that improve security, cycle time, post-sales support and inventory management, you'll build customer satisfaction, loyalty, while impacting your bottom line results.
Easily send customers labels for efficient returns and tracking.
Provide pre-paid returns with UPS driver collection for greater control over cycle times and package security.
Puts you in control of having UPS deliver replacements in exchange for the customer's return item.
Integrate enhanced return processes and visibility into your customer-facing website or customer service software.
Discover a better returns process for your customers and your business.
Work with UPS to optimise a programme for large-scale returns, recalls or repair/replacements with full inventory lifecycle management.
Offer your customers a simpler returns process with UPS Access Point - no shipping label necessary.
Contract Logistics - Post Sales
Reverse Logistics - UPS's Parcel Return Service | UPS